Contact Management Centre Supervisor
An exciting opportunity to work alongside the supervisory team undertaking responsibility for Recruitment, Crime Data Integrity and Apprentices. Assist in the development of staff in key areas to enable the department to meet the Department Delivery Plan.
In this post you will manage team members and all Contact Management Centre Officers on duty, ensuring that an effective and efficient service is provided to internal and external customers in accordance with relevant policies and procedures relating to 999, 101 and crime recording calls.
Proven communication and interpersonal skills with the ability to negotiate and influence customers and colleagues at all levels is essential as well as an ability to coach and develop staff. You will have proven ability to make sound and rapid decisions, maintain calm under pressure and be emotionally resilient and have experience of effective risk management.
Please note that there is a requirement that the successful candidate will work a 24/7 full rotating shift pattern, which consists of 6 on 4 off working 2 earlies, 2 lates and 2 nights.
Please be aware that if this role is advertised as ‘internal’ you will only be able to access it through the link at the top of the page, it will not appear on the external job site. Therefore if you wish to complete the form at home you will need to copy the link. Please do not forward this link to external candidates. If you have any queries please contact the Recruitment Team at RecruitmentPoliceStaff@thamesvalley.police.uk quoting reference 21297. We will endeavour to respond to your query as quickly as possible.
If you are a serving Police Officer, your application will be put on hold in the first instance. For more information please refer to job shop.
If you are an ‘at risk’ member of staff, please apply directly to the At Risk Recruitment Mailbox with your REI form and do not complete the online application.
Please use Google Chrome when completing your application, wherever possible, as this will enhance performance.
The closing date for enquiries and receipt of completed applications is Monday 1st April 2024
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At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.
Working Smart. You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.
Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be Supporting You.
Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.
Valuing Difference. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. Learn more about how we are Valuing Difference.
Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.
This opportunity is closed to applications.