In this Contact Management Resource Planner role you will be responsible for planning and scheduling staff duties, using the workforce management technology, to ensure that resources meet forecasted business demand profiles in order to provide effective and efficient service delivery. You will manage long term and short notice abstractions in order to maintain resilience levels, revising schedules to meet demand whilst complying with working time regulations, health & safety legislation, Force policy, police regulations and police staff terms & conditions.
You will provide mentoring and leadership to Real Time Analysts as well as expert advice to Line Managers and the Senior Leadership Team where appropriate.
The successful applicant will have excellent IT skills (including use of Word and Excel to an intermediate level), proven leadership experience and a proven ability to negotiate, mediate and resolve conflict through effective communication. Previous experience of resource management using workforce management systems would be desirable.
As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 22-30 days annual leave per annum (plus Bank Holidays), flexible working conditions, performance related pay increases, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. To view a full list of our benefits, please click the below link.
If you have any queries please contact People Services Recruitment Department on 0845 2 66 66 77 (internal 301 6500) quoting reference 16350.
The closing date for enquiries and receipt of completed applications is Sunday 24th November 2019.
Police Officers and Police Staff have access to a fantastic range of benefits, dependant on role, location and length of service. To view a full list of our benefits please click here
All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.
Thames Valley Police serves diverse communities; to truly reflect this, we are keen to recruit people from Black, Asian and other minority backgrounds. We value the knowledge and experiences that individuals bring from different cultures and welcome any contributions that can enhance the services we deliver to the public.
We believe in investing in all of our people, and run tailored Positive Action Initiatives to support our colleagues from underrepresented backgrounds in their personal and professional development, ensuring everyone has a level playing field to succeed, progress and feel fulfilled in their careers.
This opportunity is closed to applications.