Network Engineer - Voice

Information and Communications Technology
Kidlington, Southampton
TVP ICT 3R
Band 3R, circa £31,789 - £34,182 per annum dependent on skills, knowledge and experience plus 5% on-call allowance and other benefits.
Full Time - All roles are available for flexible working including job sharing and part-time unless there are legitimate operational / business reasons why this cannot be accommodated
Permanent

Working in policing has never been more challenging as we work together to make our communities safer. This is your opportunity to take on a role with pride and confidence, inspiring change in our communities.

 

We recognise that continued training and professional development is important and we aim to continue to improve on your capabilities. TVP as an employer contribute 13.5% of pensionable pay into a member’s pension pot. You will enjoy a fantastic range of benefits including lifestyle discounts, career performance related pay increases and positive work-life balance. You will be entitled to 24 days of annual leave per annum pro-rata for part time (plus Bank Holidays). Click here to watch a video about the ICT Department and what it means to work with us.

 

Technology Services is a function within the Joint ICT Department of Hampshire Constabulary and Thames Valley Police. We are responsible for keeping the blue lights on and delivering innovative solutions to ensure Police Officers and staff can access key services that allow us to stay online, connected and ahead of the game. We are looking for dynamic technologists to help support our next generation infrastructure environment.

 

Working within our Infrastructure-as-a-Service (IaaS) team, you will be responsible for supporting different infrastructure platforms, and delivery mechanisms, including Cloud, IaaS and hybrid. You will be working with Cisco IOS, Juniper JUNOS, Avaya CS1000, Avaya AACC6, Polycom conference phones, Cisco Telepresence and Redbox recorders.

 

Within the network team, our voice engineers are responsible for the provisioning, deployment, configuration and administration of the forces voice estate. The primary focus on working with our contact centers. The ideal candidate for this job will have an experience working on large voice platforms and working with a busy 24/7, multimedia contact center, working with voice service providers and have experience with legacy and future voice technologies.

 

You will play a key role in supporting our business-as-usual initiative responsible for resolving technical issues, assist with lifecycle management of existing solutions and carry out routine housekeeping and maintenance checks to maximize system availability. You will apply functional knowledge and technical support to our various network offerings and contribute towards innovative solutions to our customers. 

 

 

Essential Skills

 

  • Experienced in delivering and supporting virtual, physical and cloud server infrastructures within an ITIL focussed environment. 
  • Experienced in the configuration and support of customer’s voice networks – LAN’s & WANs, routers, switches, SIP, H323, ISDN, PSTN with a specialism in one or more areas acquired through academic qualification or further professional training and development. 
  • Experienced in supporting a multimedia contact centre environment. 
  • Experienced in working with different infrastructure technologies including Cisco IOS, Juniper JUNOS, Avaya CS1000, Avaya AACC6, Cisco Telepresence, Microsoft Teams, Microsoft Windows 8.1/10, Other VOIP PBX/contact centre exposure. 
  • Demonstrate excellent troubleshooting skills to investigate, diagnose, and rectify issues relating to the infrastructure technologies.

 

 

If you have not held residency in the UK for at least 12 months within the last 3 years, we will not be able to process an application from you. 

If you have any questions about the job please email Tracy Ryder on Tracy.Ryder@thamesvalley.pnn.police.uk

To apply please send your CV outlining your skills and experience in line with the job requirements to RecruitmentStaffICT@thamesvalley.pnn.police.uk quoting reference 16728. Information received in the body of the email will not be submitted for review.

If you have any queries please contact the ICT Recruitment team at Recruitmentstaffict@thamesvalley.pnn.police.uk quoting the job reference number. We will endeavour to respond to your query as quickly as possible.

 

The closing date for enquiries and receipt of completed applications is Sunday 25th April 2021.

At Thames Valley Police (TVP) we work together to protect our communities.  Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission.  As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.

Working Smart.  You will be joining an organisation that strives to improve every day.  In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce. 

Supporting You.  Your wellbeing and safety is at the heart of all we do.  Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives.  We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with.  We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card.  Learn more about how we will be Supporting You.

Developing YouWe promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential. 

Valuing Difference.  We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference.  Learn more about how we are Valuing Difference.    

Vetting.  All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.

This opportunity is closed to applications.