Apprentice - Service Desk Analyst
This is an exciting apprenticeship opportunity to join Hampshire Constabulary and Thames Valley Police as a Service Desk Analyst. You will be working as part of the joint ICT department to provide support, advice and guidance to end users. To develop you as an efficient and effective ICT Service Desk Analyst you will undertake Infrastructure Technician level 3 apprenticeship. You will receive structured off the job development, supported by workplace learning and mentoring.
As your role develops your main responsibilities and duties will be:
• Provide first line support for any information technology issues and problems
• Provide assistance by phone, email and/or using a ticket management system
• Track issues to resolution
• Update the internal knowledge base with issue resolution details
• Perform password resets
• Support computers, laptops, radios, smart phones and applications
• Maintain user accounts including rights, permissions and systems groups
• Escalate problems as required to Tier 2 and Tier 3 support teams
• Quickly and accurately determine incident scope and impact
• Follow up on tickets at pre-defined intervals until resolved
• Act as a liaison between customers and technical escalation teams
The successful applicant will be 18 years or older and possess a good standard of education (a minimum of 5 GCSEs Grades A-C/9-4, one of which must in an IT related subject), alongside an interest in Information Communication Technology. Good interpersonal and communication skills are required along with the ability to problem solve and think logically in a fast paced environment.
The apprenticeship is aimed at those who are not experienced as an ICT Service Desk Analyst and/or have not achieved qualifications in this field.
If you have any queries please contact People Services Recruitment Department on 0845 2 66 66 77 (internal 301 6500) quoting reference 14240.
The closing date for enquiries and receipt of completed applications is Sunday 25th March 2018.
At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.
Working Smart. You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.
Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be Supporting You.
Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.
Valuing Difference. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. Learn more about how we are Valuing Difference.
Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.
This opportunity is closed to applications.