ICT Operations Analyst
Working in policing has never been more challenging as we work together to make our communities safer. This is your opportunity to take on a role with pride and confidence, inspiring change in our communities. We design products and deliver services that help our officers to combat crime, protect the vulnerable and enable safer communities, making a difference that matters.
The Organisation/Department
The Information and Communication Technology (ICT) Department is a shared function that provides services for all information technology, communications devices and applications across Hampshire Constabulary and Thames Valley Police while collaborating closely with our neighbouring South Easterly regionally integrated forces (SERIP) and adhering to national directives.
The Team
The Orchestration Team is a new addition to ICT and demonstrates the focus on continual service improvement. The team consists of Operations, Reporting & Tools, Service Introduction and Software & Asset Management. All of which have the vital role of supporting ICT in delivering & improving services to the forces.
The Role
The Operations Analyst role is critical to ensuring that service availability is kept to the highest level with minimum impact to service. You will be responsible for monitoring & maintaining the services provided to both forces ensuring that alerts are managed proactively along with spotting any pattern or trends occurring that could indicate a potential issue. The role also looks for automation opportunities where you will be empowered to deliver this automation utilising the current tools within the department. You will need to be self-motivated, driven, have a proactive approach and enjoy analysing for potential patterns and trends as well as problem solving.
The key requirements for this role are:
- Knowledge of monitoring tools including Azure, ServiceNow, Solarwinds, SCOM & SCCM
- A proactive and analytical approach with a technical background of supporting on both premises & cloud services.
- An understanding of Microsoft Server technologies as well as knowledge of virtualisation.
- Knowledge of ITIL incident, event & access management processes and best practices
- Must have capability to travel to different locations across the Forces, partner sites and suppliers and undertake all assignments in a timely manner. For this reason, a full UK driving licence is considered essential.
This role could be carried out remotely, with the occasional requirement for travel to Hampshire Constabulary and Thames Valley Police offices.
The Benefits
- 24 days holiday + up to 12 Flexi days annually + Bank Holidays
- Ability to enrol in the LGPS pension scheme where TVP contribute 13.5% of pensionable pay into members pension fund
- On-call with 5% allowance
- Favourable shift pattern with 13.5% Shift Allowance
If you have not held residency in the UK for at least 12 months within the last 3 years, we will not be able to process an application from you.
If you have any questions about the job please email Tracy Ryder on Tracy.Ryder@thamesvalley.pnn.police.uk .
To apply please send your CV outlining your skills and experience in line with the job requirements to RecruitmentStaffICT@thamesvalley.pnn.police.uk quoting reference 16792. Information received in the body of the email will not be submitted for review.
If you have any queries please contact the ICT Recruitment team at Recruitmentstaffict@thamesvalley.pnn.police.uk quoting the job reference number. We will endeavour to respond to your query as quickly as possible.
The closing date for enquiries and receipt of completed applications is Sunday 25th April 2021.
At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.
Working Smart. You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.
Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be Supporting You.
Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.
Valuing Difference. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. Learn more about how we are Valuing Difference.
Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.
This opportunity is closed to applications.