Helpdesk and Technical Support Officer
INTERNAL/EXTERNAL VACANCY
In this new role you will manage delivery of the services and associated functions undertaken by the Maintenance Helpdesk whilst providing technical support to the Maintenance Team’s Building Services (Electrical and Mechanical) and Building Surveying functions. Duties will include managing the Helpdesk functions and services, responding to queries, identifying budget requirements and managing the Customer Services Officer.
The successful candidate will have a recognised qualification in an engineering discipline such as BTEC, HNC, HND or equivalent and have a broad knowledge of engineering building services disciplines and be fully conversant with Health and Safety legislation. You will have a working knowledge of general construction and a good understanding of building fabric maintenance. Previous experience of managing projects and maintenance of engineering services installations within occupied buildings is required along with experience of planning and implementing complex programmes of maintenance work.
A good knowledge of all legislation and regulations relating to building engineering services is required with experience of working with consultants and managing contractors. Experience of managing staff and setting objectives, monitoring performance and addressing training and development needs is required. The successful candidate will be competent in Microsoft Office applications including the creation of Excel spreadsheets. A full driving licence is considered essential as capability to travel across the Force is required in order to undertake assignments in a timely manner and work flexibly.
If you have any queries please contact People Services Recruitment Department on 0845 2 66 66 77 – Option 1 (internal 301 6500) quoting reference 15356.
The closing date for enquiries and receipt of completed applications is Wednesday 6th March 2019.
At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.
Working Smart. You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.
Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be Supporting You.
Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.
Valuing Difference. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. Learn more about how we are Valuing Difference.
Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.
This opportunity is closed to applications.