Insurance Claims Technician
INTERNAL/EXTERNAL VACANCY
Chiltern Transport Consortium provides a cross-border shared service and all fleet support functions for 5 police forces over 6 shire counties covering Thames Valley, Bedfordshire, Cambridgeshire, Civil Nuclear Constabulary and Hertfordshire. It’s an innovative and successful initiative that continues to provide these forces with a performance-led fleet service.
We are now looking for an Insurance Claims Technician to advise, guide and ensure positive settlements for all motor related insurance claims. You will undertake recovery of each member’s uninsured losses, determining feasibility and liaising with third parties, insurers and the Motor Insurers’ Bureau. Negotiating settlements and maintaining accurate system records, you will input and retrieve data to produce statistics and reports and provide advice, guidance and support to Police Officers, Police Staff and 3rd party insurers and members of the public. You will be the point of contact for all insurance related issues. Monitoring the performance of service providers, you will ensure we receive high quality service and best value.
The successful candidate will have excellent communication skills with the ability to confidently address a variety of audiences and successfully negotiate and influence customers from a range of different backgrounds, at all levels. You will hold or be willing to work towards a certificate from the Chartered Institute of Insurance and you will have strong analytical and problem solving skills, be self-motivated and able to work with limited supervision, whilst being able to prioritise workloads. Working accurately and confidentially with high attention to detail whilst working under pressure. IT literate in Word, Excel and Outlook with the ability to assimilate large volumes of information and present it in appropriate formats specific to the nature of the audience. Experience of successfully managing and defusing situations involving dissatisfied customers is essential. A full driving licence is considered essential as capability to travel across the CTC member Forces is required in order to undertake assignments in a timely manner and work flexibly.
If you have any queries please contact People Services Recruitment Department on 0845 2 66 66 77 – Option 1 (internal 301 6500) quoting reference 15461.
The closing date for enquiries and receipt of completed applications is Sunday 24th March 2019.
At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.
Working Smart. You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.
Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be Supporting You.
Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.
Valuing Difference. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. Learn more about how we are Valuing Difference.
Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.
This opportunity is closed to applications.