Equip Lead Support Analyst (Fixed term contract/ Secondment)
Secondment/ Fixed Term Contract (up to 12 months)
The role is within a tri-force team where Surrey Police, Sussex Police and Thames Valley Police work in collaboration, whilst continuing to be three separate legal entities/employers with different terms and conditions.
Surrey Police staff, Sussex Police staff and Thames Valley Police staff are employed within this team on their own force terms and conditions.
Successful candidates may be appointed on the terms and conditions of employment of either Surrey Police, Sussex Police or Thames Valley Police, depending on organisational requirements. A discussion will be held with the successful candidate to confirm the details of location, salary, allowance and hours.
The starting salary for this role will usually be at the bottom of the salary range.
The Role
This role is being introduced as part of the wider temporary Equip Interim Business Systems Team. This is a temporary role to assist with the implementation of the Equip System across all three Forces, creating and leading a function of support Analysts who will be responsible for frontline functional support. This role is being introduced prior to the launch of the Equip system as the role holder will be heavily involved in the setup of the support function, which will include identifying the key responsibilities of the function, what the wider business requires and recruitment of the Support Analysts when applicable.
Key Responsibilities
The role holder will lead a team of first line Support Analysts for the Equip solution based on MS D365, including mentoring, supporting development and performance. The role will also be heavily customer service focused and will act as the escalation point of complex functional queries. The Lead Support Analyst will also be required to ensure processes and procedures are adhered to and will be responsible for the management and escalation of any security breaches.
Skill and experience
In order to be successful for the role, the applicant will be required to have previous customer service experience within an IT environment as well a previous Line Management experience. The role holder will be required to communicate with a wide range of stakeholders and have excellent problem solving skills.
The post holder will have excellent knowledge of ICT Service Management as problem solving will be a key requirement of the role.
Contact Details
Damon Mccarthy- Equip Tri-Force Strategic Data & BI Reporting Lead
Head of Performance and Reporting
Damon.Mccarthy@surrey.pnn.police.uk
Additional Information
There will be a requirement to travel and work across all three Forces. For the interim period, the team will initially be based at Guildford Police Station, however role holders will have the ability to work flexibly across Guildford, Lewes and Kidlington in line with activity requirements. Latterly, the base location will move to Kidlington in line with the TVP launch, which is estimated to take place at a later date post SY/SX launch. Therefore the post holder will need to be generally flexible in their working approach.
This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.
If you are an internal candidate looking to apply for this role, please ensure that you discuss your application with your line manager before submitting an application. If you are conditionally offered the role your attendance record and any reasonable adjustments already in place will be discussed with yourself and your current line manager. If you are successful in your application, you may be required to resign and transfer your employment, taking on the Terms & Conditions and pay scales of the Lead Force (if this is not your existing Home Force).
To apply
The closing date for enquiries and receipt of completed applications is 16th March 2020. For more information and to apply for the role please click on: https://www.lumesse-engage.com/policejobssurreyandsussex/jobs/equip-lead-support-analyst-sysx-staff00936
At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.
Working Smart. You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.
Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be Supporting You.
Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.
Valuing Difference. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. Learn more about how we are Valuing Difference.
Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.
This opportunity is closed to applications.