User Support Analyst EUD
Working in policing has never been more challenging as we work together to make our communities safer. This is your opportunity to take on a role with pride and confidence, inspiring change in our communities. Exciting challenges lie ahead – new digital technologies and alternative ways of working are transforming the way we protect our communities and bring people to justice.
TVP as an employer contribute 13.5% of pensionable pay into a member’s pension pot. You will be entitled to 24 days of annual leave per annum pro-rata for part time (plus Bank Holidays). Discover our department and what it’s like to work for us from our Information and Communication Technology - ICT page on the TVP Careers website.
As an EUD Support Analyst you will provide technical and service knowledge, assist with the lifecycle management of all End User Devices (typically computer hardware, printers, Body Worn video, Smart Phones, OS deployment and desktop applications) while ensuring ICT EUD services are delivered within agreed Service Levels. You will support the management of end-to-end device lifecycles in accordance with EUD strategy, including device road maps and evaluation through to disposal, focussing on supportability, usability and cost effectiveness.
You will be required to work with the wider ICT and operational policing departments to deliver quality solutions in line with business requirements. We recognise that professional progress is important and in this role, you will have the opportunity for continuous development.
You will be able to demonstrate:
- Relevant and proven experience in a broad range of EUD technologies including delivery and support methods.
- Proven good written and oral communication skills, customer focussed, team-worker, who is a flexible, adaptable, problem solver and able to work systematically and with little direct supervision.
- Ability to understand and articulate how the application of ICT technology impacts the Forces' Policing and business objectives and processes.
- Ability to achieve significant outcomes through influence and persuasion rather than through direct line authority.
If you have not held residency in the UK for a combined period of at least 12 months within the last 3 years, we will not be able to process an application from you.
If you have any questions about the job please email Tracy Ryder on Tracy.Ryder@thamesvalley.police.uk
To apply please send your CV outlining your skills and experience in line with the job requirements to RecruitmentStaffICT@thamesvalley.police.uk quoting reference 18275. Information received in the body of the email will not be submitted for review.
The closing date for enquiries and receipt of completed applications is Sunday 26th September 2021.
At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.
Working Smart. You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.
Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be Supporting You.
Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.
Valuing Difference. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. Learn more about how we are Valuing Difference.
Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.
This opportunity is closed to applications.