Thames Valley Police
Police Constable Transferee
Police Controller, Contact Management
Abingdon
An opportunity has arisen for Police Officers from other Home Office Forces to transfer into mixed economy teams within Contact Management Police Control Room as Police Controllers.
Our teams are the first point of contact for over 1000 emergency and over 2200 non-emergency phone calls and over 100 interactions via our digital platforms every day. Initially you will be taking 999/101 calls. You will be responsible for prioritising incidents and the deployment of resources in line with threat, risk, harm and vulnerability, ensuring that public and officer safety is maintained at all times.
You must be able to work and make decisions effectively under pressure, displaying high levels of emotional resilience to be able to deal with real time emergency, including potentially extremely distressing, situations. We ask our teams to assess priority and severity of incidents, whilst always doing their best to reassure the caller that we will get them the appropriate support or assistance as quickly as possible.
No two shifts are ever the same but during one shift you might be:
If you are full time we would expect you to work the standard 6 on 4 off shift pattern alongside the rest of your team. Part time or flexible working can be considered but this is a 24/7 role so contributing towards the full shift pattern and working alongside your team and supervisors is expected. The shift patterns for Abingdon is attached above.
This role has been assessed as suitable for some adjusted duties officers. Each Officer will be assessed on a case by case basis.
Eligibility Criteria
To be eligible to join Thames Valley Police as a transferee, you must have:
Recruitment Process
The recruitment process will follow a set programme of application, paper sift, competency based interview, vetting (including biometrics), medical checks, reference checks and fitness test. Numerous interview dates are available and we can accommodate a range of dates for medical appointments and fitness tests.
Training
All officers must attend an initial two week Thames Valley Police induction course at our Police Training Centre in Sulhamstead near Reading, accommodation is available for those who live outside of travelling distance.
Initial call handler training is a 5 week day course that will be delivered In Kidlington so the ability to travel and undertake training on a full time basis is essential.
You will first learn the call taking aspect of the role including the recording of crimes using the Contact Management Platform. Once you are competent doing this, and usually about 6 months after you have completed initial training, you will go on to complete your radio and dispatcher training and tutoring before being able to fully perform the role of Police Controller.
Candidates will be required to successfully complete both call taking and radio operation and despatch courses for this role. Additional support will be given if required however if either of these are ultimately failed the candidate will be unable to continue in the role and will be posted back to an appropriate alternative role, usually to an LCU ICR. Postings are determined in accordance with organisational need although consideration will be given to personal circumstances.
If you require any further information about transferring to Thames Valley Police, please email Transferees@thamesvalley.police.uk
At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.
Working Smart. You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.
Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be Supporting You.
Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.
Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.
