PSD Administrative Support Assistant (Part Time)

Professional Standards Department (PSD)
Kidlington
TVP Broad Band 2D
Band 2D, circa £19,759 per annum, pro rata, plus benefits.
Part Time
Permanent

INTERNAL/EXTERNAL VACANCY

Part time post, 26 hours per week (with the possibility of increasing to full time).

In this role the successful candidate will be responsible for a quality co-ordinated investigation and response service on all communications received in relation to the service delivered by Thames Valley Police. Duties will include receiving and assessing incoming mail, phone calls, e-mails and maintaining and inputting data on the database, responding to public queries and complaints, including identifying and researching reasons behind the complaints and tracking and chasing outstanding cases.

A good standard of education is required with excellent literacy and numeric skills. Recent experience of working with computer applications is required, including databases and Microsoft Office applications with a willingness to learn new programmes. Excellent written and oral communication skills are required with the ability to communicate at all levels of the organisation and externally with the public or partner agencies. Good organisational skills are essential with the ability to work under pressure and meet deadlines whilst using your own initiative.

As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 22-30 days annual leave per annum pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. To view a full list of our benefits, please click the below link.

If you have any queries please contact People Services Recruitment Department on 0845 2 66 66 77 – Option 1 (internal 301 6500) quoting reference 17542. 

Please use Google Chrome when completing your application, wherever possible, as this will enhance performance. 

The closing date for enquiries and receipt of completed applications is Sunday 17th January 2021.

Benefits

Police Officers and Police Staff have access to a fantastic range of benefits, dependant on role, location and length of service. To view a full list of our benefits please click here

Important

All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.

At Thames Valley Police, we are committed to better reflect the communities that we serve.  We encourage applications from our under represented communities including all ethnic or religious backgrounds, LGBTQ+, women and those with disabilities.  

Within our organisation we have a number of active staff support networks.  We are proud to be a ‘Disability Confident’ Level 2 ‘Employer’ that is supported by RAMP – our dedicated reasonable adjustments process.   For more information, please visit our ‘Supporting You’ page on our website, www.tvpcareers.co.uk/supporting-you.

We are also proud to have a Positive Action and Engagement team who can provide support and guidance to anyone from a Black, Asian & Minority Ethnic background throughout the Police Officer recruitment process as well as advise on career development and progression.  They can be contacted via: positiveactionteam@thamesvalley.pnn.police.uk  

Click here to read more about our commitment to valuing difference.

This opportunity is closed to applications.