Service Desk Analyst (Fixed Term Contract/ Secondment)

Information and Communications Technology (ICT)
Remote working
TVP ICT 2P
Band 2P, circa £23,400 - £25,161 per annum dependent on skills, knowledge and experience plus benefits.
Full Time
Secondment/Fixed Term Contract

Three posts. Fixed Term Contract/Secondment until March 2022.

 

Working in policing has never been more challenging as we work together to make our communities safer. This is your opportunity to take on a role with pride and confidence, inspiring change in our communities. We recognise that continued training and professional development is important and we aim to continue to improve on your capabilities.

 

TVP as an employer contribute 13.5% of pensionable pay into a member’s pension pot. You will enjoy a fantastic range of benefits including lifestyle discounts and positive work-life balance. Click here to watch a video about the ICT Department and what it means to work with us.

 

The IT Service Desk Analyst acts as the first point of contact for both Thames Valley Police and Hampshire Constabulary. You will provide telephone and web chat support to end users, with the ability to explain complex information to different audiences. You will be an enthusiastic individual with strong interpersonal and customer service skills. You must be familiar with computers, have analytical skills and good attention to detail.

 

This role and any necessary training, is currently being carried out remotely. In future, there may be occasional requirement for travel to Thames Valley Police and Hampshire Constabulary offices.


If you have not held residency in the UK for at least 12 months within the last 3 years, we will not be able to process an application from you.

 

If you are a permanent member of staff applying for this role, please note it will be offered on a secondment basis. Important: All secondments are assumed supported and that your line manager and Head of Department/Commander or Deputy are aware of your intention to apply. If the secondment is not supported then a strong business rationale must be sent to recruitmentpolicestaff@thamesvalley.pnn.police.uk quoting the reference number for the role.

 

Please note: Shift allowance, on-call or other job related allowances from the previous role will not be protected unless they are attached to the new role for the duration of the secondment.

 

If you have any questions about the job please email Tracy Ryder on Tracy.Ryder@thamesvalley.pnn.police.uk .

 

To apply please send your CV outlining your skills and experience in line with the job requirements to RecruitmentStaffICT@thamesvalley.pnn.police.uk quoting reference 17557.

 

If you have any queries please contact People Services Recruitment Department on 0845 2 66 66 77 – Option 1 (internal 301 6500) quoting the job reference number.

 

The closing date for enquiries and receipt of completed applications is Sunday 17th January 2021.

Benefits

Police Officers and Police Staff have access to a fantastic range of benefits, dependant on role, location and length of service. To view a full list of our benefits please click here

Important

All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.

At Thames Valley Police, we are committed to better reflect the communities that we serve.  We encourage applications from our under represented communities including all ethnic or religious backgrounds, LGBTQ+, women and those with disabilities.  

Within our organisation we have a number of active staff support networks.  We are proud to be a ‘Disability Confident’ Level 2 ‘Employer’ that is supported by RAMP – our dedicated reasonable adjustments process.   For more information, please visit our ‘Supporting You’ page on our website, www.tvpcareers.co.uk/supporting-you.

We are also proud to have a Positive Action and Engagement team who can provide support and guidance to anyone from a Black, Asian & Minority Ethnic background throughout the Police Officer recruitment process as well as advise on career development and progression.  They can be contacted via: positiveactionteam@thamesvalley.pnn.police.uk  

Click here to read more about our commitment to valuing difference.

This opportunity is closed to applications.