The successful candidate will provide an effective and efficient support to the Criminal Justice Unit in respect of the decision making process for all traffic collisions and minor process reports. This will include assessing and making contact with interested parties in the decision making process and action correspondence in respect of road traffic collision reports, minor process files and administration of driver documents. You will also investigate and respond to customers in processing and finalising cases, complaints and other queries to ensure fair and consistent decisions are applied in line with force procedures.
You must be educated to A-Level standard or equivalent, ideally with a particular focus in law and procedures. You will have recent experience in decision making and file management with the ability to assimilate information, together with proven customer service skills to enable good communication at all levels. Proven ability to prioritise, organise and manage your time effectively is essential together the ability to work unsupervised and as part of a team.
The hours are full time, 37 hours per week to be worked:-
Monday to Thursday 8.00am – 4.00pm
Friday 8.00am – 3.30pm
As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 22-30 days annual leave per annum pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. To view a full list of our benefits, please click the below link.
If you have any queries please contact People Services Recruitment Department at RecruitmentPoliceStaff@thamesvalley.pnn.police.uk quoting reference 17573. Please note that we are working from home and will endeavour to respond to your query as quickly as possible.
Please use Google Chrome when completing your application, wherever possible, as this will enhance performance.
The closing date for enquiries and receipt of completed applications is Sunday 24th January 2021.
Police Officers and Police Staff have access to a fantastic range of benefits, dependant on role, location and length of service. To view a full list of our benefits please click here
All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.
At Thames Valley Police, we are committed to better reflect the communities that we serve. We encourage applications from our under represented communities including all ethnic or religious backgrounds, LGBTQ+, women and those with disabilities.
Within our organisation we have a number of active staff support networks. We are proud to be a ‘Disability Confident’ Level 2 ‘Employer’ that is supported by RAMP – our dedicated reasonable adjustments process. For more information, please visit our ‘Supporting You’ page on our website, www.tvpcareers.co.uk/supporting-you.
We are also proud to have a Positive Action and Engagement team who can provide support and guidance to anyone from a Black, Asian & Minority Ethnic background throughout the Police Officer recruitment process as well as advise on career development and progression. They can be contacted via: firstname.lastname@example.org
Click here to read more about our commitment to valuing difference.
This opportunity is closed to applications.