Process Officer
INTERNAL/EXTERNAL
Part time post, 19.5 hours per week
The successful candidate will provide an effective and efficient support to the Criminal Justice Unit in respect of the decision making process for all traffic collisions and minor process reports. This will include assessing and making contact with interested parties in the decision making process and action correspondence in respect of road traffic collision reports, minor process files and administration of driver documents. You will also investigate and respond to customers in processing and finalising cases, complaints and other queries to ensure fair and consistent decisions are applied in line with force procedures.
You must be educated to A-Level standard or equivalent, ideally with a particular focus in law and procedures. You will have recent experience in decision making and file management with the ability to assimilate information, together with proven customer service skills to enable good communication at all levels. Proven ability to prioritise, organise and manage your time effectively is essential together the ability to work unsupervised and as part of a team.
If you have any queries please contact People Services Recruitment Department on 0845 2 66 66 77 (internal 301 6500) quoting reference 14744.
The closing date for enquiries and receipt of completed applications is Sunday 19th August 2018.
At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.
Working Smart. You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.
Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be Supporting You.
Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.
Valuing Difference. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. Learn more about how we are Valuing Difference.
Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.
This opportunity is closed to applications.