Professional Standards Department Admin Support Manager
INTERNAL/EXTERNAL VACANCY
34 hours per week with potential to increase to full time (37 hours per week)
This is an exciting opportunity to work within the Professional Standards Department of Thames Valley Police. In this role you will lead an effective administrative function and will manage and deliver a customer focused process that seeks to identify public complaints and reduce demand on other areas of the business. This will be carried out by appropriate early intervention, quality investigation and response.
The successful candidate will demonstrate effective communication and an understanding of customer service to achieve a satisfactory outcome, including having the ability to communicate ideas and information effectively, both verbally and in writing. You will be able to demonstrate good analytical skills with effective decision making and assessment of information, including the ability to recognise and analyse threat, harm and risk and make the appropriate recommendations.
You will be proficient in the use of Microsoft Office applications with the ability to embrace technological advances. You will have a willingness to develop personally and to understand complex information or legislation as well as having the ability to manage and prioritise personal workloads.
As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 22-30 days annual leave per annum (plus Bank Holidays), flexible working conditions, performance related pay increases, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. To view a full list of our benefits, please click the below link.
If you have any queries please contact People Services Recruitment Department on 0845 2 66 66 77 – Option 1 (internal 301 6500) quoting reference 15841.
The closing date for enquiries and receipt of completed applications is Sunday 23rd June 2019.
At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.
Working Smart. You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.
Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be Supporting You.
Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.
Valuing Difference. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. Learn more about how we are Valuing Difference.
Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.
This opportunity is closed to applications.