Senior Apps Support Analyst
Cloud solutions, Automatic Number Plate recognition systems, Crown Prosecution e-files, virtual desktop infrastructure… gone are the days when IT was seen as a ‘support function’. IT is a critical enabler supporting front line policing, crime investigation and linking with partners such as the criminal justice service. We have now combined the expertise from both Thames Valley Police and Hampshire Constabulary into a single department servicing both forces.
If you want a role with a genuine sense of purpose, a more interactive and engaging experience and a unique opportunity to shape our future technology - we believe you’ve found it.
The role
In this role you will provide maintenance, monitoring and performance of managed applications including the investigation and resolution of incidents, problems and requests for service. You will be responsible to investigate and escalate technical issues and requirements and where necessary utilise third parties or internal resources to ensure continuity of service. It is important to create and maintain documentation of managed applications and data extracts to ensure knowledge transfer within the department. You will use available software or specialist monitoring tools to proactively monitor performance, capacity and availability of managed applications and data extracts in the supported environment.
The essentials
• Awareness of current and emerging technologies to ensure maximum business benefit from technological innovation.
• Good understanding of application architectures, operating infrastructure and delivery across multi-site organisations.
• Experience of strategic application architecture, delivery and support.
• Good understanding of Service Desk / Call Centre processes and tools.
• Experience of using structured analysis techniques to diagnose and resolve issues.
• Experience of application and data lifecycle management.
• Proficient in one or more application development software tools and languages, which automate or assist part of the support process for example Oracle Developer, XML, XSLT, Business Objects, Web Services.
• Broad knowledge and experience of diverse products and business requirements.
• Good written and oral communication skills with a proven customer focused approach, problem solver and able to work systematically, using own initiative within recognised guidelines.
If you are interested in applying for this role, please send your CV to RecruitmentStaffICT@thamesvalley.pnn.police.uk quoting reference 15537.
If you have any queries please contact People Services Recruitment Department on 0845 2 66 66 77 (internal 301 6500) quoting the job reference number.
The closing date for enquiries and receipt of completed applications is Sunday 3rd February 2019.
At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.
Working Smart. You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.
Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be Supporting You.
Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.
Valuing Difference. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. Learn more about how we are Valuing Difference.
Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.
This opportunity is closed to applications.