Operations Analyst
The role
Your role is to work as part of a team to support and maintain efficient and effective ICT systems across virtual, physical and cloud server infrastructure environments. You will be expected to create, maintain and enhance the documentation of supported and newly implemented systems and hardware to ensure knowledge transfer amongst your colleagues within Joint ICT. You are expected to help with the implementation, maintenance and support of software/hardware, Microsoft patching and resolving incidents using your natural problem-solving skills. You will need to ensure a timely response to requests for the support, resolution and management of systems according to agreed procedures and SLA’s. You will be expected to provide technical guidance and input to support projects through the implementation of servers and data in order to meet business objectives.
The essentials
- Experience operating within multi-platform environments, including private and public cloud services such as Microsoft Azure, Amazon Web Services (AWS)
- Good technical knowledge including a broad understanding of varied and complex systems across different platforms and environments.
- Analysis and resolution of a diverse range of incidents impacting operational services including the initial response to service disruption and escalating as appropriate in accordance to defined processes.
- Use problem resolving techniques and technical knowledge to respond to all incidents and monitoring alerts to ascertain the nature of the fault and any remedial action required enforcing good practice.
- Perform a thorough handover of incident and environmental information through shift changes to colleagues within the team.
- Has a broad appreciation of structured cabling systems as well as Local Area Network (LAN) technologies.
- Possesses an understanding of Microsoft Server technologies as well as some knowledge of enterprise backup and virtualisation solutions.
- Proven ability to work in teams with little or no direct supervision as well as having good written and oral communication skills to articulate accurate information to technical and non-technical audiences.
- Must have capability to travel to different locations across the Forces, partner sites and suppliers and undertake all assignments in a timely manner. For this reason a full UK driving licence is considered essential.
If you are interested in applying for this role, please send your CV to RecruitmentStaffICT@thamesvalley.pnn.police.uk quoting reference 14883.
If you have any queries please contact People Services Recruitment Department on 0845 2 66 66 77 (internal 301 6500) quoting the job reference number.
The closing date for enquiries and receipt of completed applications is Sunday 3rd February 2019.
At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.
Working Smart. You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.
Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be Supporting You.
Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.
Valuing Difference. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. Learn more about how we are Valuing Difference.
Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.
This opportunity is closed to applications.