Business Support Officer - 3 Posts (Kidlington or Netley)
Location is Kidlington or Netley
The Integrated Systems Support team are responsible for a number of key policing systems. Applications are sought for a permanent position as Business Support Officer. The successful applicant will support users dealing with queries and resolving issues. They will work with stakeholders across HIOWC and TVP as well as within Surrey and Sussex to develop new processes and support organisational change through implementation. They will work with the supplier to manage development and manage product testing from end users.
New technologies and alternative ways of working are transforming the way we protect our communities and bring people to justice. This role presents a fantastic opportunity to play a vital part in delivering better systems and products, enabling us to manage risk more effectively and help our officers and staff to “walk the digital beat”. Join our team and see your contributions enable more modern, sophisticated policing.
The ideal candidates will be able to demonstrate:
- Exceptional customer service skills and the ability to manage expectations
- Great investigative and problem solving abilities
- Experience of delivering work in collaboration with others; depending on the system, we support users and stakeholders across two forces, in regional partnerships or at a national level.
As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 24 days annual leave per annum, pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. To view a full list of our benefits, please click the below link.
If you have any queries please contact the Recruitment Team at RecruitmentPoliceStaff@thamesvalley.police.uk quoting reference 21795. We will endeavour to respond to your query as quickly as possible.
Please use Google Chrome when completing your application, wherever possible, as this will enhance performance.
The closing date for enquiries and receipt of completed applications is Sunday 29 September 2024.
Find out more about our roles here.
At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.
Working Smart. You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.
Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be Supporting You.
Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.
Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.
This opportunity is closed to applications.