Network Engineer - Voice

Information and Communications Technology
Kidlington, Southampton
Band 3R, circa £31,789 - £34,182 per annum dependent on skills, knowledge and experience plus 5% on-call allowance and other benefits.
Full Time - All roles are available for flexible working including job sharing and part-time unless there are legitimate operational / business reasons why this cannot be accommodated

Working in policing has never been more challenging as we work together to make our communities safer. This is your opportunity to take on a role with pride and confidence, inspiring change in our communities.


We recognise that continued training and professional development is important and we aim to continue to improve on your capabilities. TVP as an employer contribute 13.5% of pensionable pay into a member’s pension pot. You will enjoy a fantastic range of benefits including lifestyle discounts, career performance related pay increases and positive work-life balance. You will be entitled to 24 days of annual leave per annum pro-rata for part time (plus Bank Holidays). Click here to watch a video about the ICT Department and what it means to work with us.


Technology Services is a function within the Joint ICT Department of Hampshire Constabulary and Thames Valley Police. We are responsible for keeping the blue lights on and delivering innovative solutions to ensure Police Officers and staff can access key services that allow us to stay online, connected and ahead of the game. We are looking for dynamic technologists to help support our next generation infrastructure environment.


Working within our Infrastructure-as-a-Service (IaaS) team, you will be responsible for supporting different infrastructure platforms, and delivery mechanisms, including Cloud, IaaS and hybrid. You will be working with Cisco IOS, Juniper JUNOS, Avaya CS1000, Avaya AACC6, Polycom conference phones, Cisco Telepresence and Redbox recorders.


Within the network team, our voice engineers are responsible for the provisioning, deployment, configuration and administration of the forces voice estate. The primary focus on working with our contact centers. The ideal candidate for this job will have an experience working on large voice platforms and working with a busy 24/7, multimedia contact center, working with voice service providers and have experience with legacy and future voice technologies.


You will play a key role in supporting our business-as-usual initiative responsible for resolving technical issues, assist with lifecycle management of existing solutions and carry out routine housekeeping and maintenance checks to maximize system availability. You will apply functional knowledge and technical support to our various network offerings and contribute towards innovative solutions to our customers. 



Essential Skills


  • Experienced in delivering and supporting virtual, physical and cloud server infrastructures within an ITIL focussed environment.


  • Experienced in the configuration and support of customer’s voice networks – LAN’s & WANs, routers, switches, SIP, H323, ISDN, PSTN with a specialism in one or more areas acquired through academic qualification or further professional training and development.


  • Experienced in supporting a multimedia contact centre environment.


  • Experienced in working with different infrastructure technologies including Cisco IOS, Juniper JUNOS, Avaya CS1000, Avaya AACC6, Cisco Telepresence, Microsoft Teams, Microsoft Windows 8.1/10, Other VOIP PBX/contact centre exposure


  • Demonstrate excellent troubleshooting skills to investigate, diagnose, and rectify issues relating to the infrastructure technologies.



If you have not held residency in the UK for at least 12 months within the last 3 years, we will not be able to process an application from you.


If you have any questions about the job please email Tracy Ryder on .


To apply please send your CV outlining your skills and experience in line with the job requirements to quoting reference 16728.


If you have any queries please contact People Services Recruitment Department on 0845 2 66 66 77 – Option 1 (internal 301 6500) quoting the job reference number.


The closing date for enquiries and receipt of completed applications is Sunday 22nd November 2020.


Police Officers and Police Staff have access to a fantastic range of benefits, dependant on role, location and length of service. To view a full list of our benefits please click here


All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.

Thames Valley Police serves diverse communities; to truly reflect this, we are keen to recruit people from Black, Asian and other minority backgrounds. We value the knowledge and experiences that individuals bring from different cultures and welcome any contributions that can enhance the services we deliver to the public.

We believe in investing in all of our people, and run tailored Positive Action Initiatives to support our colleagues from underrepresented backgrounds in their personal and professional development, ensuring everyone has a level playing field to succeed, progress and feel fulfilled in their careers.

This opportunity is closed to applications.