Operations Analyst

Information and Communications Technology
Band 3Q, circa £27,521 - £29,593 per annum dependent on skills, knowledge and experience plus 13.5% shift allowance and other benefits.
Full Time

This role is based in Kidlington however you may be required to travel to Netley.


Working in policing has never been more challenging as we work together to make our communities safer. This is your opportunity to take on a role with pride and confidence, inspiring change in our communities. We design products and deliver services that help our officers to combat crime, protect the vulnerable and enable safer communities, making a difference that matters.


The Organisation/Department

The Information and Communication Technology (ICT) Department is a shared function that provides services for all information technology, communications devices and applications across Hampshire Constabulary and Thames Valley Police while collaborating closely with our neighbouring South Easterly regionally integrated forces (SERIP) and adhering to national directives.


Click here to watch a short video about the ICT Department and the support we provide.


The Team

The Orchestration Team is a new addition to ICT and demonstrates the focus on continual service improvement. The team consists of Operations, Reporting & Tools, Service Introduction and Software & Asset Management. All of which have the vital role of supporting ICT in delivering & improving services to the forces.


The Role

The Operations Analyst role is critical to ensuring that service availability is kept to the highest level with minimum impact to service. You will be responsible for monitoring & maintaining the services provided to both forces ensuring that alerts are managed proactively along with spotting any pattern or trends occurring that could indicate a potential issue. The role also looks for automation opportunities where you will be empowered to deliver this automation utilising the current tools within the department. You will need to be self-motivated, driven, have a proactive approach and enjoy analysing for potential patterns and trends as well as problem solving.


The key requirements for this role are:


  • Knowledge of monitoring tools including Azure, ServiceNow, Solarwinds, SCOM & SCCM
  • A proactive and analytical approach with a technical background of supporting on both premises & cloud services.
  • An understanding of Microsoft Server technologies as well as knowledge of enterprise backup solutions and virtualisation.
  • Knowledge of ITIL incident, event & access management processes and best practices
  • Must have capability to travel to different locations across the Forces, partner sites and suppliers and undertake all assignments in a timely manner. For this reason, a full UK driving licence is considered essential.


The Benefits

  • 24 days holiday + up to 12 Flexi days annually + Bank Holidays
  • Ability to enrol in the LGPS pension scheme where TVP contribute 13.5% of pensionable pay into members pension fund
  • Favourable shift pattern with 13.5% Shift Allowance


If you have not held residency in the UK for at least 12 months within the last 3 years, we will not be able to process an application from you.


If you have any questions about the job please email Tracy Ryder on Tracy.Ryder@thamesvalley.pnn.police.uk .


To apply please send your CV outlining your skills and experience in line with the job requirements to RecruitmentStaffICT@thamesvalley.pnn.police.uk quoting reference 16792.


If you have any queries please contact People Services Recruitment Department on 0845 2 66 66 77 – Option 1 (internal 301 6500) quoting the job reference number.


The closing date for enquiries and receipt of completed applications is Sunday 22nd November 2020.




Police Officers and Police Staff have access to a fantastic range of benefits, dependant on role, location and length of service. To view a full list of our benefits please click here


All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.

Thames Valley Police serves diverse communities; to truly reflect this, we are keen to recruit people from Black, Asian and other minority backgrounds. We value the knowledge and experiences that individuals bring from different cultures and welcome any contributions that can enhance the services we deliver to the public.

We believe in investing in all of our people, and run tailored Positive Action Initiatives to support our colleagues from underrepresented backgrounds in their personal and professional development, ensuring everyone has a level playing field to succeed, progress and feel fulfilled in their careers.

This opportunity is closed to applications.