Apps Support Team Leader
Cloud solutions, Automatic Number Plate recognition systems, Crown Prosecution e-files, virtual desktop infrastructure… gone are the days when IT was seen as a ‘support function’. IT is a critical enabler supporting front line policing, crime investigation and linking with partners such as the criminal justice service. We have now combined the expertise from both Thames Valley Police and Hampshire Constabulary into a single department servicing both forces.
If you want a role with a genuine sense of purpose, a more interactive and engaging experience and a unique opportunity to shape our future technology - we believe you’ve found it.
The role
In this role you will manage a team to provide maintenance, monitoring and performance of managed applications including the investigation and resolution of incidents, problems and requests for service. You will develop and propose policy, standards and procedures for Application and Data Support. You will create and maintain documentation of managed applications and data extracts to ensure knowledge transfer within the department.
The essentials
• Good written and oral communication skills with a proven customer focussed approach, problem solver and able to work systematically, using own initiative within recognised guidelines.
• Awareness of current and emerging technologies to ensure maximum business benefit from technological innovation.
• Good understanding of application architectures, operating infrastructure and delivery across multi-site organisations.
• Experience of strategic application architecture, delivery and support.
• Good understanding of Service Desk / Call Centre processes and tools.
• Experience of using structured analysis techniques to diagnose and resolve problems.
• Experience of application and data lifecycle management along with good understanding of Service Level Agreements.
• Proficient in one or more application development software tools and languages, which automate or assist part of the support process. For example Oracle Developer, XML, XSLT, Business Objects, Web Services.
• Broad knowledge and experience of diverse products and business requirements.
• Proficient in time management of staff and the ability to meet changing priorities along with experience of managing, motivating and developing staff. Proven ability to negotiate and influence effectively within an autonomous role.
• Must have capability to travel to different locations across the Forces and undertake all assignments in a timely manner. For this reason a full UK driving licence is considered essential.
If you are interested in applying for this role, please send your CV to RecruitmentStaffICT@thamesvalley.pnn.police.uk quoting reference 13456.
If you have any queries please contact People Services Recruitment Department on 0845 2 66 66 77 (internal 301 6500) quoting the job reference number.
The closing date for enquiries and receipt of completed applications is Sunday 3rd September 2017.
Thames Valley Police serves diverse communities. To enable us to truly reflect the communities we serve, we are keen to recruit people from Black, Asian and other minority backgrounds. You will need a wide range of skills and experiences which will enhance the services we deliver to the public including an understanding of cultural issues. If this is you, we want you to apply to join us.
At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.
Working Smart. You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.
Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be Supporting You.
Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.
Valuing Difference. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. Learn more about how we are Valuing Difference.
Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.
This opportunity is closed to applications.