Business Relationship Manager
The police service is transforming to a digital operating model from initial public contact to delivering digital case files to our partners in the criminal justice service. All elements of crime investigation, officer mobile working, evidence management, and case file processing are being reviewed and digitized. ICT is a critical enabler and we have now combined the expertise from both Hampshire Constabulary and Thames Valley Police into a Joint ICT department servicing both forces.
The role
Your task will be to develop the strategic relationship between ICT and senior stakeholders in relation to significant future plans impacting on and involving ICT. You will need to influence and liaise with different stakeholders in identifying opportunities where new technologies can be exploited to improve business efficiency and service performance. You are required to work with force strategy & development teams building an agreed roadmap of change to meet business needs and in line with ICT strategies and technologies. You will be responsible for carrying out feasibility studies, producing detailed business models, identifying and quantifying the business benefits whilst taking into account the implications of change on the user communities. It is important to ensure that the ICT systems delivered meet the business requirements, benefits and objectives.
The essentials
• ICT Business Relationship Manager or Senior Business Analyst with senior stakeholder management skills having delivered ICT services in a similarly complex environment using an industry recognised approach such as ITIL.
• Ability to demonstrate working closely with stakeholder organisations, the public, suppliers, partners, and in particular our own organisation’s technical platforms and those which interface to them.
• Proficient in customer value chain concepts from receipt of an order or request to delivery of a product or service.
• Proficient in business improvement techniques including the streamlining of business processes which have been modelled and understood.
• Expert in preparing and presenting business proposals, invitations to tender and statements of requirements both orally and in writing.
• Expert in service delivery economics such as the cost of hardware, software, and manpower used to deliver the service, including the total cost of ownership over the service life cycle.
• Experience in ITIL best practices (with ISO 9001, ISO 27001 preferred but not essential).
• Experience of understanding and articulating how the application of ICT technology impacts the Forces' Policing and business objectives and processes.
• Must have capability to travel regularly to different locations across Thames Valley Police and Hampshire Constabulary. For this reason a full UK driving licence is considered essential.
If you are interested in applying for this role, please send your CV to RecruitmentStaffICT@thamesvalley.pnn.police.uk quoting reference 13582.
If you have any queries please contact People Services Recruitment Department on 0845 2 66 66 77 (internal 301 6500) quoting the job reference number.
The closing date for enquiries and receipt of completed applications is Sunday 27th August 2017.
Thames Valley Police serves diverse communities. To enable us to truly reflect the communities we serve, we are keen to recruit people from Black, Asian and other minority backgrounds. You will need a wide range of skills and experiences which will enhance the services we deliver to the public including an understanding of cultural issues. If this is you, we want you to apply to join us.
We will consider applications from flexible workers and look for job share opportunities where possible.
At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.
Working Smart. You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.
Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be Supporting You.
Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.
Valuing Difference. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. Learn more about how we are Valuing Difference.
Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.
This opportunity is closed to applications.