Victims First Officer (Fixed Term Contract, Reading)
Location: Royal Berkshire Fire and Rescue HQ, Reading
Fixed Term Contract for 12 Months
This is a newly created role in which you will provide a professional and consistent single point of contact for victims of crime identified as requiring support. You will develop personalised cope and recovery plans and co-ordinate support for victims in accordance with the Code of Practice for Victims of Crime and their personal situation, circumstances and needs.
The successful candidate will have experience of communicating with a wide range of people including knowledge of effective communication practices and techniques and demonstrating an aptitude and ability to accurately use relevant computer systems. Good time management and organisational skills are required with the ability to work on your own initiative and prioritise a demanding workload whilst adhering to deadlines and demonstrating a high degree of accuracy. The capability to work as part of a team to problem solve and make decisions is essential together with being able to develop productive working relationships with colleagues and stakeholders. The ability to take personal responsibility and show resilience when dealing with conflict and vulnerable/distressed callers is essential. An awareness and understanding of safeguarding principles is required along with the ability to act in a confidential manner with sensitive information whilst being aware of complying with Data Protection and its implications.
If you are applying for this role as a permanent member of staff, you will be required to have a break in your service before taking up the role.
If you have any queries please contact People Services Recruitment Department on 0845 2 66 66 77 (internal 301 6500) quoting reference 13595.
The closing date for enquiries and receipt of completed applications is Sunday 3rd September 2017.
The Office of the Police and Crime Commissioner for Thames Valley serves diverse communities. To enable us to truly reflect the communities we serve, we are keen to recruit people from Black, Asian and other minority backgrounds. You will need a wide range of skills and experiences which will enhance the services we deliver to the public including an understanding of cultural issues. If this is you, we want you to apply to join us.
We will consider applications from flexible workers and look for job share opportunities where possible.
At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.
Working Smart. You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.
Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be Supporting You.
Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.
Valuing Difference. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. Learn more about how we are Valuing Difference.
Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.
This opportunity is closed to applications.