Apps Support Analyst
The role
Your task will be to provide operational support and management of applications and data including the implementation, upgrade, patching and maintenance to provide an efficient service to the business in line with Service Level Agreements. You will deliver technical expertise and support project planning including the implementation of managed applications and data in order to meet business objectives. You will contribute to policy, standards and procedures for Application Support.
The essentials
- Good written and oral communication skills with a proven customer focussed approach, problem solver and able to work systematically and with little direct supervision.
- Proven experience of working as part of a team and with little direct supervision. Must be flexible and adaptable, a proven problem solver with the ability to work systematically.
- Is a recognised practitioner in applications and user support.
- Good understanding of IT operating infrastructure.
- Commitment to continued professional development.
- Good understanding of application architectures and delivery across multi-site organisations.
- Previous experience of using structured analysis techniques to diagnose and resolve issues.
- Proficient in one or more application development software tools and languages, which automate or assist part of the development process e.g. Oracle Developer, XML, XSLT, Business Objects, Web Services.
- Good understanding of Service Desk / call centre processes and tools.
- Good understanding of Service Level Agreements.
If you are interested in applying for this role, please send your CV to RecruitmentStaffICT@thamesvalley.pnn.police.uk quoting reference 15404.
If you have any queries please contact People Services Recruitment Department on 0845 2 66 66 77 – Option 1 (internal 301 6500) quoting the job reference number.
The closing date for enquiries and receipt of completed applications is Sunday 3rd February 2019.
At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.
Working Smart. You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.
Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be Supporting You.
Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.
Valuing Difference. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. Learn more about how we are Valuing Difference.
Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.
This opportunity is closed to applications.