Service Improvement Advisor

Governance and Service Improvement
TVP Broad Band 3H
Band 3H, circa £30,581 per annum. Progression based on performance, plus benefits
Full Time


This is an exciting opportunity to join a unit that has a responsibility for delivering service improvement across the Force for the benefit of the public. In this role you will work to strategically facilitate the delivery of identified service improvement opportunities, in particular reducing demand, improving quality of service and the identification and management of risk. You will work with the Service Improvement Analysts to share expertise on specialist areas of policing.      

You will be educated to degree level and/or have experience in a police or similar environment. Proven research and problem solving skills are required with the ability to think strategically and demonstrate a methodical approach and a high level of detail. Excellent interpersonal skills are required with the ability to negotiate and influence others. You will need excellent report-writing and presentation skills and substantial experience of using Microsoft Office.   You will also be highly motivated, with the ability to plan, manage and prioritise your own workload as you will be working to tight deadlines. A full driving licence is considered essential as capability to travel across the Force is required in order to undertake assignments in a timely manner and work flexibly.

As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 22-30 days annual leave per annum (plus Bank Holidays), flexible working conditions, performance related pay increases, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. To view a full list of our benefits, please click the below link.

If you have any queries please contact People Services Recruitment Department on 0845 2 66 66 77 – Option 1 quoting reference 16068.

The closing date for enquiries and receipt of completed applications is Sunday 25th August 2019.


Police Officers and Police Staff have access to a fantastic range of benefits, dependant on role, location and length of service. To view a full list of our benefits please click here


All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.

Thames Valley Police serves diverse communities; to truly reflect this, we are keen to recruit people from Black, Asian and other minority backgrounds. We value the knowledge and experiences that individuals bring from different cultures and welcome any contributions that can enhance the services we deliver to the public.

We believe in investing in all of our people, and run tailored Positive Action Initiatives to support our colleagues from underrepresented backgrounds in their personal and professional development, ensuring everyone has a level playing field to succeed, progress and feel fulfilled in their careers.

We will consider applications from flexible workers and look for job share opportunities where possible.

This opportunity is closed to applications.