Police Contact Centre Duty Manager
An exciting opportunity has arisen to join this dynamic and challenging department as a Duty Manager where you will be responsible for managing team members and all Contact Management Officers on duty. Ensuring that an effective and efficient service is provided to internal and external customers in accordance with relevant policies and procedures relating to 999, 101 and crime recording calls. You will be responsible for Managing and developing the Team Leaders offering guidance and support to ensure that they are performing their job function, prioritising effectively and achieving their professional objectives.
You will have recent management experience including proven problem solving and analytical skills and have experience of effective risk management. You must have proven communication and interpersonal skills with the ability to relate and influence customers and staff at all levels. A good standard of education including excellent numeracy and literacy skills is also essential.
Please note that there is a requirement that the successful candidate will work a 24/7 full rotating shift pattern.
If you have any queries please contact People Services Recruitment Department on 0845 2 66 66 77 (internal 301 6500) quoting reference 13785.
The closing date for enquiries and receipt of completed applications is Sunday 5th November 2017.
At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.
Working Smart. You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.
Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be Supporting You.
Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.
Valuing Difference. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. Learn more about how we are Valuing Difference.
Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.
This opportunity is closed to applications.