Resource and Forecasting Team Leader
This is an exciting opportunity to join the newly collaborated Contact Management Department as the Team Leader of the Resourcing and Scheduling unit for Thames Valley Police. Working closely with your counterpart in Hampshire Constabulary you will manage the departments multi-site, multi-skilled demand driven Contact Management environment, ensuring resources are aligned to demand in order to provide effective and efficient service delivery.
In addition to providing leadership and development to the team you will oversee the forecasting, planning and real time management of resources, taking into account financial implications and the impact changes will have on individuals. You will also be responsible for developing and delivering future Contact Management resource management strategies.
The successful applicant will have recent proven leadership experience, excellent IT skills (including use of Word and Excel to an intermediate level) and a proven ability to negotiate, mediate and resolve conflict through effective communication. Previous experience of resource management using workforce management systems and other skill based call routing technology is desirable.
If you have any queries please contact People Services Recruitment Department on 0845 2 66 66 77 (internal 301 6500) quoting reference 13384.
The closing date for enquiries and receipt of completed applications is Sunday 25th June 2017.
Thames Valley Police serves diverse communities. To enable us to truly reflect the communities we serve, we are keen to recruit people from Black, Asian and other minority backgrounds. You will need a wide range of skills and experiences which will enhance the services we deliver to the public including an understanding of cultural issues. If this is you, we want you to apply to join us.
At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.
Working Smart. You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.
Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be Supporting You.
Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.
Valuing Difference. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. Learn more about how we are Valuing Difference.
Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.
This opportunity is closed to applications.