Service Desk Analyst
The IT Service Desk Analyst will act as the first point of contact for both Thames Valley Police and Hampshire Constabulary. The role is to provide telephone and email support, advice, troubleshooting and guidance to end users reporting IT issues. The main objective of the IT Service Desk is to enable the front line and supporting staff to use technology in their role. It is therefore essential that first time fix remains high, and where appropriate engaging with other IT technical support functions to deliver the IT Service Level Agreements to the forces. Attention to detail is required in order to provide as much information as possible to the IT technical support teams.
Due to the nature of our user base it is essential that the candidate has experience of working in an ICT Service Desk and is able to work well under pressure along with being very customer focused. The IT Service Desk environment is built on working as a team so the successful candidate would need to work well in a team remaining professional at all times.
If you have not held residency in the UK for at least 12 months within the last 3 years, we will not be able to process an application from you.
As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 22-30 days annual leave per annum (plus Bank Holidays), flexible working conditions, performance related pay increases, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. To view a full list of our benefits, please click the below link.
If you are interested in applying for this role, please send your CV to RecruitmentStaffICT@thamesvalley.pnn.police.uk quoting reference 15689. We may not always wait until the job advert closes to review and progress applications so we suggest that you submit your CV as soon as possible to avoid disappointment!
If you have any queries please contact People Services Recruitment Department on 0845 2 66 66 77 – Option 1 (internal 301 6500) quoting the job reference number.
Police Officers and Police Staff have access to a fantastic range of benefits, dependant on role, location and length of service. To view a full list of our benefits please click here
All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.
Thames Valley Police serves diverse communities; to truly reflect this, we are keen to recruit people from Black, Asian and other minority backgrounds. We value the knowledge and experiences that individuals bring from different cultures and welcome any contributions that can enhance the services we deliver to the public.
We believe in investing in all of our people, and run tailored Positive Action Initiatives to support our colleagues from underrepresented backgrounds in their personal and professional development, ensuring everyone has a level playing field to succeed, progress and feel fulfilled in their careers.
We will consider applications from flexible workers and look for job share opportunities where possible.
This opportunity is closed to applications.