Chiltern Transport Consortium Customer Service Administrator

Chiltern Transport Consortium
TVP Broad Band 2D
Band 2D, circa £19,162 per annum. Progression based on performance, plus benefits
Full Time

Chiltern Transport Consortium (CTC) provides a cross-border shared service and all fleet support functions for 6 police forces over 6 shire counties covering Thames Valley, Bedfordshire, Cambridgeshire, Civil Nuclear Constabulary, Hertfordshire and British Transport Police. It’s an innovative and successful initiative that continues to provide these forces with a performance-led fleet service.

We are now looking for a Customer Service Administrator to administer vehicle hire service arrangements for Chiltern Transport Consortium, ensuring the most effective, efficient and economical solution is obtained, in accordance with the CTC Hire Policy and Procedures. Duties will include being the first point of contact for e-mails/telephone queries regarding vehicle hire and fuel cards, consulting with the workshops and forces for any repairs and planned maintenance arrangements, ensuring the fleet database is kept up to date, updating the booking system and producing monthly fuel usage reports.

Good administrative and customer service skills are required with previous experience of answering queries, escalating them where necessary and handling/resolving complaints. You will be computer literate and able to use Microsoft Office packages. The ability to work accurately with high attention to detail to set deadlines is essential whilst being able to work well in a team environment with good communication skills. Excellent time management skills are required with the ability to prioritise your own workload.

As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 22-30 days annual leave per annum (plus Bank Holidays), flexible working conditions, performance related pay increases, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. To view a full list of our benefits, please click the below link.

If you have any queries please contact People Services Recruitment Department on 0845 2 66 66 77 – Option 1 (internal 301 6500) quoting reference 15870.

The closing date for enquiries and receipt of completed applications is Sunday 23rd June 2019. 


Police Officers and Police Staff have access to a fantastic range of benefits, dependant on role, location and length of service. To view a full list of our benefits please click here


All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.

Thames Valley Police serves diverse communities; to truly reflect this, we are keen to recruit people from Black, Asian and other minority backgrounds. We value the knowledge and experiences that individuals bring from different cultures and welcome any contributions that can enhance the services we deliver to the public.

We believe in investing in all of our people, and run tailored Positive Action Initiatives to support our colleagues from underrepresented backgrounds in their personal and professional development, ensuring everyone has a level playing field to succeed, progress and feel fulfilled in their careers.

This opportunity is closed to applications.