Police Contact Enquiry Officer

Front Counters
TVP Broad Band 2E
Band 2E, circa £20,343 pro rata, plus 18.5% shift allowance. Progression based on performance. Plus benefits.
Part Time

Part time – 19 hours per week (example shift pattern attached)

Are you looking for a job role where no two days will be the same? Where you will help provide a vital service to the public, which will often be in situations when they need it the most? If so Thames Valley Police are looking to recruit you to join as a Police Contact Enquiry Officer.

You will be the first point of contact to all enquiries from members of the public who attend or telephone the Police Station. You will also deal with internal customers and will provide a high quality customer service to all, in accordance with current legislation, policy and procedures. There will be general administration and the responsibility for dealing with the receipt and return of property.

You must have the ability to deal with difficult and potentially confrontational situations and must have excellent communication skills both written and verbal. Proven customer service skills are essential along with an ability to work unsupervised. You will have the ability to undertake physical Personal Safety Training and must be competent in the use of IT systems.

If you have any queries please contact People Services Recruitment Department on 0845 2 66 66 77 (internal 301 6500) quoting reference 15371.

The closing date for enquiries and receipt of completed applications is Sunday 30th June 2019. 


Police Officers and Police Staff have access to a fantastic range of benefits, dependant on role, location and length of service. To view a full list of our benefits please click here


All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.

Thames Valley Police serves diverse communities; to truly reflect this, we are keen to recruit people from Black, Asian and other minority backgrounds. We value the knowledge and experiences that individuals bring from different cultures and welcome any contributions that can enhance the services we deliver to the public.

We believe in investing in all of our people, and run tailored Positive Action Initiatives to support our colleagues from underrepresented backgrounds in their personal and professional development, ensuring everyone has a level playing field to succeed, progress and feel fulfilled in their careers.

We will consider applications from flexible workers and look for job share opportunities where possible.

This opportunity is closed to applications.