Operations Analyst
Cloud solutions, Automatic Number Plate recognition systems, Crown Prosecution e-files, virtual desktop infrastructure… gone are the days when IT was seen as a ‘support function’. IT is a critical enabler supporting front line policing, crime investigation and linking with partners such as the criminal justice service. We have now combined the expertise from both Thames Valley Police and Hampshire Constabulary into a single department servicing both forces.
If you want a role with a genuine sense of purpose, a more interactive and engaging experience and a unique opportunity to shape our future technology - we believe you’ve found it.
The role
Your task is to carry out agreed operational procedures by maintaining efficient and effective IT systems. You will need to create and maintain documentation of supported and newly implemented systems and hardware to ensure knowledge transfer within the department. You are expected to help with the implementation and maintenance work, installation of software/hardware, and resolve issues using your natural problem-solving skills. You will need to ensure a timely response to requests for the support, resolution and management of systems according to agreed procedures. You will be expected to provide technical expertise by supporting projects through the implementation of servers and data in order to meet business objectives.
The essentials
• Able to understand how the application of ICT technology impacts the organisation, business objectives and processes.
• Able to articulate technical designs and principles to a non-technical audience.
• Proven ability to work in teams with little or no direct supervision as well as having good written and oral communication skills.
• Must have capability to travel to different locations across the Forces, partner sites and suppliers and undertake all assignments in a timely manner. For this reason a full UK driving licence is considered essential.
• Has a good appreciation of the data centre environment and is able to use troubleshooting techniques to diagnose and resolve hardware and software issues.
• Has a broad appreciation of structured cabling systems as well as Local Area Network (LAN) technologies.
• Possesses an understanding of Microsoft Server technologies as well as some knowledge of enterprise backup solutions and virtualisation.
In return, you’ll be joining an organisation that truly values its people, reflected in our range of benefits, positive culture and flexible working opportunities.
If you are interested in applying for this role, please send your CV to recruitmentstaffICT@thamesvalley.pnn.police.uk quoting reference 12399.
If you have any queries please contact People Services Recruitment Department on 0845 2 66 66 77 (internal 301 6500) quoting the job reference number.
The closing date for enquiries and receipt of completed applications is Monday 29th May 2017.
Thames Valley Police serves diverse communities. To enable us to truly reflect the communities we serve, we are keen to recruit people from Black, Asian and other minority backgrounds. You will need a wide range of skills and experiences which will enhance the services we deliver to the public including an understanding of cultural issues. If this is you, we want you to apply to join us.
At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.
Working Smart. You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.
Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be Supporting You.
Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.
Valuing Difference. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. Learn more about how we are Valuing Difference.
Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.
This opportunity is closed to applications.