Transport Customer Service Representative
INTERNAL/EXTERNAL
Chiltern Transport Consortium (CTC) provides a cross-border shared service and all fleet support functions for 6 police forces over 6 shire counties covering Thames Valley, Bedfordshire, Cambridgeshire, Civil Nuclear Constabulary, Hertfordshire and British Transport Police. It’s an innovative and successful initiative that continues to provide these forces with a performance-led fleet service.
We are now looking for a Transport Customer Service Representative to provide fleet administrative support for Chiltern Transport Consortium, ensuring the most effective, efficient and economical solution is obtained, in accordance with the CTC Hire Policy and Procedures. Duties will include being the first point of contact for e-mails/telephone queries regarding vehicle hire and fuel cards, consulting with the workshops and forces for any repairs and planned maintenance arrangements, ensuring the fleet database is kept up to date, updating the booking system and producing monthly fuel usage reports.
Good administrative and customer service skills are required with previous experience of answering queries, escalating them where necessary and handling/resolving complaints. You will be computer literate and able to use Microsoft Office packages. The ability to work accurately with high attention to detail to set deadlines is essential whilst possessing excellent time management skills to prioritise your own workload. Strong communication skills are required with the ability to work well in a team environment, sharing responsibilities with colleagues.
As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 22-30 days annual leave per annum pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. To view a full list of our benefits, please click the below link.
If you have any queries please contact People Services Recruitment Department on 0845 2 66 66 77 – Option 1 (internal 301 6500) quoting reference 17473.
Please use Google Chrome when completing your application, wherever possible, as this will enhance performance.
The closing date for enquiries and receipt of completed applications is Sunday 13th December 2020.
At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.
Working Smart. You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.
Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be Supporting You.
Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.
Valuing Difference. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. Learn more about how we are Valuing Difference.
Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.
This opportunity is closed to applications.