Enquiry Officer - Fixed Penalty Support Unit

Criminal Justice
TVP Broad Band 3F
Band 3F, circa £24,782 per annum, plus benefits
Full Time


In this role you will investigate, obtain and prepare reports on traffic related matters in line with legislation, force policies and procedures and make recommendations in order to assist the decision maker on appropriate disposal of case papers. The post holder will also be required to attend court to give evidence in relation to prosecution. 

You will be educated to A-Level standard or equivalent with proven customer service skills and the ability to engage effectively with people at all levels. The ability to work quickly and accurately under pressure is essential as well as the ability to learn and use IT packages effectively. You will be able to prioritise and manage your own time, have recent and relevant experience in an investigator type role together with an understanding of relevant legislation. 

You must have the capability to travel to different locations across the force; due to this a full UK driving licence is considered essential. 

The working pattern is 37 hours per week, Monday to Friday, based on a two-week working pattern of 0900 – 1700 (Week 1) and 0700 – 1500 (Week 2). 

As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 22-30 days annual leave per annum pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. To view a full list of our benefits, please click the below link. 

If you have any queries please contact People Services Recruitment Department at RecruitmentPoliceStaff@thamesvalley.pnn.police.uk quoting reference 17675. Please note that we are working from home and will endeavour to respond to your query as quickly as possible. 

Please use Google Chrome when completing your application, wherever possible, as this will enhance performance. 

The closing date for enquiries and receipt of completed applications is Sunday 7th March 2021.


Police Officers and Police Staff have access to a fantastic range of benefits, dependant on role, location and length of service. To view a full list of our benefits please click here


All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.

At Thames Valley Police, we are committed to better reflect the communities that we serve.  We encourage applications from our under represented communities including all ethnic or religious backgrounds, LGBTQ+, women and those with disabilities.  

Within our organisation we have a number of active staff support networks.  We are proud to be a ‘Disability Confident’ Level 2 ‘Employer’ that is supported by RAMP – our dedicated reasonable adjustments process.   For more information, please visit our ‘Supporting You’ page on our website, www.tvpcareers.co.uk/supporting-you.

We are also proud to have a Positive Action and Engagement team who can provide support and guidance to anyone from a Black, Asian & Minority Ethnic background throughout the Police Officer recruitment process as well as advise on career development and progression.  They can be contacted via: positiveactionteam@thamesvalley.pnn.police.uk  

Click here to read more about our commitment to valuing difference.