Apps Support Analyst

Information and Communications Technology (ICT)
Remote working
Band 3Q, circa £27,521 - £29,593 per annum dependent on skills, knowledge and experience, plus benefits.
Full Time - All roles are available for flexible working including job sharing and part-time unless there are legitimate operational / business reasons why this cannot be accommodated

Exciting challenges lie ahead – new digital technologies and alternative ways of working are transforming the way we protect our communities and bring people to justice. TVP as an employer contribute 13.5% of pensionable pay into a member’s pension pot. You will be entitled to 24 days of annual leave per annum pro-rata for part time (plus Bank Holidays).


Working in policing has never been more challenging as we work together to make our communities safer. This role offers you the opportunity to be part of a team supporting both software and data solutions which impacts on frontline policing.


You will be an enthusiastic individual who is able to provide maintenance, monitoring and performance of managed applications including the investigation and resolution of incidents and problems. The ability to problem solve in a structured analytical manner is important. We recognise that professional progress is important and in this role, you will have the opportunity for continuous development.


You will be able to demonstrate:


  • Good interpersonal and communication skills with a proven customer focused approach.
  • Experience of using structured analysis techniques to diagnose and resolve issues.
  • Able to achieve significant outcomes through influence and persuasion rather than direct line authority.


This role could be carried out remotely, with the occasional requirement for travel to Hampshire Constabulary and Thames Valley Police offices.


If you have not held residency in the UK for at least 12 months within the last 3 years, we will not be able to process an application from you.


If you have any questions about the job please email Tracy Ryder on .


To apply please send your CV outlining your skills and experience in line with the job requirements to quoting reference 17697. Information received in the body of the email will not be submitted for review.


If you have any queries please contact People Services Recruitment Department at quoting the job reference number. Please note that we are working from home and will endeavour to respond to your query as quickly as possible.


The closing date for enquiries and receipt of completed applications is Sunday 14th March 2021.


Police Officers and Police Staff have access to a fantastic range of benefits, dependant on role, location and length of service. To view a full list of our benefits please click here


All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.

At Thames Valley Police, we are committed to better reflect the communities that we serve.  We encourage applications from our under represented communities including all ethnic or religious backgrounds, LGBTQ+, women and those with disabilities.  

Within our organisation we have a number of active staff support networks.  We are proud to be a ‘Disability Confident’ Level 2 ‘Employer’ that is supported by RAMP – our dedicated reasonable adjustments process.   For more information, please visit our ‘Supporting You’ page on our website,

We are also proud to have a Positive Action and Engagement team who can provide support and guidance to anyone from a Black, Asian & Minority Ethnic background throughout the Police Officer recruitment process as well as advise on career development and progression.  They can be contacted via:  

Click here to read more about our commitment to valuing difference.