EUD Service Lead
We are looking for a Service Lead within our End User Device Team. This role will also have direct line management so responsible for supporting two team members along with PDR’s & 121’s, and will report to the End User Device Manager. This role is overall accountable for the monitoring and reporting the performance, experience and governance controls of our End User Device Services to both Thames Valley Police and Hampshire & Isle of Wight Constabulary.
As a team leader you will be responsible for service reporting, ensuring that patterns & trends are highlighted and working with the other team leaders ensure there are robust plans in place to assist with demand reduction, forecasting demand and continual service improvement.
This role is also accountable for ensuring device lifecycle management is adhered to within End User Device Services along with the governance controls of incident management, request fulfilment and Change Management.
It is essential that this role works collaboratively with the other teams leaders in End User Device team as well as the wider ICT department and business areas.
This is a new role to the forces so a great opportunity to help shape the experiences we provide to our forces allowing technology to support frontline policing.
This post needs to be on site at Southampton at least 4 days a week with the occasional travel to Kidlington Head Quarters, 1 day a week can be working remotely.
Must have capability to travel to different locations across both Forces and undertake all assignments in a timely manner. Due to the requirement to work flexibly, unsocial hours and personal safety for lone working; public transport may not be available or suitable at these times. For this reason a full UK driving licence is considered essential.
If you have not held residency in the UK for the last 5 years, we will not be able to process an application from you.
If you have any questions about the job please email Tracy Ryder on Tracy.Ryder@thamesvalley.police.uk
If you are an ‘at risk’ member of staff, please apply directly to the At Risk Recruitment Mailbox with your REI form and do not submit your CV.
Please attach a CV to apply for this role
As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 24 days annual leave per annum, pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. To view a full list of our benefits, please click the below link.
If you have any queries please contact the Recruitment Team at RecruitmentPoliceStaff@thamesvalley.police.uk quoting reference 21338. We will endeavour to respond to your query as quickly as possible.
Please use Google Chrome when completing your application, wherever possible, as this will enhance performance.
The closing date for enquiries and receipt of completed applications is Sunday 21st April 2024.
Find out more about our ICT roles here.
#LI-Hybrid (for hybrid working)
At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.
Working Smart. You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.
Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be Supporting You.
Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.
Valuing Difference. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. Learn more about how we are Valuing Difference.
Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.
This opportunity is closed to applications.