Customer Services Officer

Property Services
TVP Broad Band 2E
Band 2E, circa £21,101 per annum, plus benefits
Full Time

In this busy role you will be the first point of contact between the department and its customers, consultants and contractors in arranging for the implementation of day to day maintenance works and urgent repairs to operational properties and domestic accommodation, responding appropriately to requests for information and advice.

The successful candidate will have excellent telephone communication skills with the ability to relay technical information effectively and with confidence. Excellent customer service skills are required with attention to detail. You will be IT literate in Microsoft Office applications and have experience in dealing with large volumes of orders for work and invoice reconciliation. The ability to work under pressure is essential along with being able to prioritise your workload. Some knowledge of building work or property maintenance is desirable but not essential.

As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 22-30 days annual leave per annum (plus Bank Holidays), flexible working conditions, performance related pay increases, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. To view a full list of our benefits, please click the below link.

If you have any queries please contact People Services Recruitment Department on 0845 2 66 66 77 – Option 1 (internal 301 6500) quoting reference 16703.

The closing date for enquiries and receipt of completed applications is Sunday 29th March 2020.


Police Officers and Police Staff have access to a fantastic range of benefits, dependant on role, location and length of service. To view a full list of our benefits please click here


All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.

Thames Valley Police serves diverse communities; to truly reflect this, we are keen to recruit people from Black, Asian and other minority backgrounds. We value the knowledge and experiences that individuals bring from different cultures and welcome any contributions that can enhance the services we deliver to the public.

We believe in investing in all of our people, and run tailored Positive Action Initiatives to support our colleagues from underrepresented backgrounds in their personal and professional development, ensuring everyone has a level playing field to succeed, progress and feel fulfilled in their careers.

This opportunity is closed to applications.