Systems Team Leader (WPaaS)

Information and Communications Technology
Kidlington, Southampton
Band 4T, circa £40,534 – £44,059 per annum dependent on skills, knowledge and experience plus benefits.
Full Time - All roles are available for flexible working including job sharing and part-time unless there are legitimate operational / business reasons why this cannot be accommodated

Working in policing has never been more challenging as we work together to make our communities safer. This is your opportunity to take on a role with pride and confidence, inspiring change in our communities.


TVP as an employer contribute 13.5% of pensionable pay into a member’s pension pot. You will enjoy a fantastic range of benefits including lifestyle discounts, career performance related pay increases and positive work-life balance. You will be entitled to 22 - 30 days of annual leave per annum pro-rata for part time (plus Bank Holidays).


Technology Services is a function within the Joint ICT Department of Hampshire Constabulary and Thames Valley Police. We are responsible for keeping the blue lights on and delivering innovative solutions to ensure Police Officers and staff can access key services that allow us to stay online, connected and ahead of the game. We are looking for dynamic technologists to help lead the technical delivery and support of our next generation infrastructure environment.


As a Team Leader within the Workplace Productivity-as-a-Service (WPaaS) team, you will be responsible for managing a team of resources across multiple sites acting as the escalation point and source of technical knowledge and leadership for a variety of platform and modern workplace services such as the Microsoft 365 suite of products.


You will be managing the team, prioritizing and managing workloads ensuring escalated incidents and work requests from our customers are resolved promptly to meet our service level agreements. Your primary role is to ensure regular maintenance activities are scheduled and completed on time to improve the overall user experience.


Essential Skills:


  • Proven experience providing technical leadership and innovation across all aspects of technology, including responsibility for implementing, supporting and optimising services such as Windows 10, Office 365, Citrix Virtual Apps, SaaS/PaaS, COTS and Application Packaging and Software Distribution.


  • Strong team leadership experience with the ability to support and mentor team members with their professional development enabling them to conduct their work to the required standard.


  • Experience in supporting the service transition of large programmes and projects to business as usual, ensuring requirements such as skills, process documentation and resourcing is captured and delivered by projects before being commissioned into service.


  • Proficient with Infrastructure Management and automation tools such as SCCM, Azure Security Center and ServiceNow.



If you have not held residency in the UK for at least 12 months within the last 3 years, we will not be able to process an application from you.


If you have any questions about the job please email Tracy Ryder on .


To apply please send your CV together with a cover letter explaining your reasons for wanting to work with Thames Valley Police and why you feel you are suitable for the role in line with the job requirements to quoting reference 16695.


If you have any queries please contact People Services Recruitment Department on 0845 2 66 66 77 – Option 1 (internal 301 6500) quoting the job reference number.


We may not always wait until the job advert closes to review and progress applications so we suggest that you submit your CV as soon as possible to avoid disappointment! Please be aware that due to the current circumstances, interviews may be conducted via telephone or video conferencing. 


Police Officers and Police Staff have access to a fantastic range of benefits, dependant on role, location and length of service. To view a full list of our benefits please click here


All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.

Thames Valley Police serves diverse communities; to truly reflect this, we are keen to recruit people from Black, Asian and other minority backgrounds. We value the knowledge and experiences that individuals bring from different cultures and welcome any contributions that can enhance the services we deliver to the public.

We believe in investing in all of our people, and run tailored Positive Action Initiatives to support our colleagues from underrepresented backgrounds in their personal and professional development, ensuring everyone has a level playing field to succeed, progress and feel fulfilled in their careers.