Police Contact Enquiry Officer

Front Counters
TVP Broad Band 2E
Band 2E, circa £21,101 per annum, plus 18.5% shift allowancem, plus benefits.
Full Time
  • Are you looking for a job role where no two days will be the same?

  • Are you interested in making a difference to the diverse communities of Berkshire, Buckinghamshire and Oxfordshire?
  • Are you passionate about identifying and helping to protect the vulnerable?

If so Thames Valley Police are looking to recruit you to join as a Police Contact Enquiry Officer.

You will be the first point of contact for all members of the public visiting the police station. You will deal with victims and offenders, managing their expectations, offer support and reassurance to vulnerable people and reason with and calm emotional, angry and aggressive visitors. You will check and record details in police IT systems. You will also deal with internal customers and will provide a high quality customer service to all, in accordance with current legislation, policy and procedures. There will be general administration and the responsibility for dealing with the receipt and return of property.

You will need to be assertive and have the ability to remain calm and think logically in challenging situations. You must have the ability to be sensitive and understanding to the needs of an emotional victim and have an appreciation of confidentiality and diversity. Problem solving and decision making skills are essential, as is the ability to work both as part of a team and independently. You will have the ability to undertake physical Personal Safety Training.

As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 22-30 days annual leave per annum pro-rata for part time (plus Bank Holidays), flexible working conditions, performance related pay increases, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. To view a full list of our benefits, please click the below link.

If you have any queries please contact People Services Recruitment Department on 0845 2 66 66 77 – Option 1 (internal 301 6500) quoting reference 16785.

The closing date for enquiries and receipt of completed applications is Sunday 5th April 2020.


Police Officers and Police Staff have access to a fantastic range of benefits, dependant on role, location and length of service. To view a full list of our benefits please click here


All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.

Thames Valley Police serves diverse communities; to truly reflect this, we are keen to recruit people from Black, Asian and other minority backgrounds. We value the knowledge and experiences that individuals bring from different cultures and welcome any contributions that can enhance the services we deliver to the public.

We believe in investing in all of our people, and run tailored Positive Action Initiatives to support our colleagues from underrepresented backgrounds in their personal and professional development, ensuring everyone has a level playing field to succeed, progress and feel fulfilled in their careers.

This opportunity is closed to applications.