Working in policing has never been more challenging as we work together to make our communities safer. This is your opportunity to take on a role with pride and confidence, inspiring change in our communities. Exciting challenges lie ahead – new digital technologies and alternative ways of working are transforming the way we protect our communities and bring people to justice.

TVP as an employer contribute 13.5% of pensionable pay into a member’s pension pot. You will be entitled to 30 days of annual leave per annum pro-rata for part time (plus Bank Holidays). Click here to watch a video about the ICT Department and what it means to work with us.

As EUD Technical Lead you will be responsible for the provision of technical leadership and expertise within the IT end user device support function (typically computer hardware, printers, Body Worn video, Smart Phones, OS deployment and desktop applications) required to deliver the needs of the business. You will manage end to end device lifecycles in accordance with the EUD strategy including device road maps and evaluation through to disposal, focussing on supportability, usability & cost effectiveness. You will engage with the Problem management process using trend analysis to identify root cause and recommend permanent resolutions to reduce service impacting incidents. You will be required to work with the wider ICT and operational policing departments to deliver quality solutions in line with business requirements. We recognise that professional progress is important and in this role, you will have the opportunity for continuous development.

You will be able to demonstrate:

• Proven subject matter expert in a broad range of EUD technologies including delivery and support methods.
• Extensive and proven experience in ICT Support environment and an ITILv3 qualification.
• Excellent written and oral communication skills, customer focussed, team-worker, who is a flexible, adaptable, problem solver and able to work systematically and with little direct supervision.
• Ability to understand and articulate how the application of ICT technology impacts the Forces' Policing and business objectives and processes.
• Ability to achieve significant outcomes through influence and persuasion rather than through direct line authority.

If you have not held residency in the UK for at least 12 months within the last 3 years, we will not be able to process an application from you.

If you have any questions about the job please email Tracy Ryder on Tracy.Ryder@thamesvalley.pnn.police.uk .

To apply please send your CV together with a cover letter explaining your reasons for wanting to work with Thames Valley Police and why you feel you are suitable for the role in line with the job requirements to RecruitmentStaffICT@thamesvalley.pnn.police.uk quoting reference 16742.

If you have any queries please contact People Services Recruitment Department on 0845 2 66 66 77 – Option 1 (internal 301 6500) quoting the job reference number.

We may not always wait until the job advert closes to review and progress applications so we suggest that you submit your CV as soon as possible to avoid disappointment! Please be aware that due to the current circumstances, interviews may be conducted via telephone or video conferencing.