User Support Analyst EUD

Information and Communications Technology
Kidlington, Southampton
Band 3R, circa £28,848 – £31,357 per annum dependent on skills, knowledge and experience plus benefits.
Full Time

Working in policing has never been more challenging as we work together to make our communities safer. This is your opportunity to take on a role with pride and confidence, inspiring change in our communities. Exciting challenges lie ahead – new digital technologies and alternative ways of working are transforming the way we protect our communities and bring people to justice.


TVP as an employer contribute 13.5% of pensionable pay into a member’s pension pot. You will be entitled to 24 days of annual leave per annum pro-rata for part time (plus Bank Holidays). Click here to watch a video about the ICT Department and what it means to work with us.


As an EUD Support Analyst you will provide technical and service knowledge, assist with the lifecycle management of all End User Devices (typically computer hardware, printers, Body Worn video, Smart Phones, OS deployment and desktop applications) while ensuring ICT EUD services are delivered within agreed Service Levels. You will support the management of end-to-end device lifecycles in accordance with EUD strategy, including device road maps and evaluation through to disposal, focussing on supportability, usability and cost effectiveness.


You will be required to work with the wider ICT and operational policing departments to deliver quality solutions in line with business requirements. We recognise that professional progress is important and in this role, you will have the opportunity for continuous development.

You will be able to demonstrate:

  • Relevant and proven experience in a broad range of EUD technologies including delivery and support methods.
  • Proven good written and oral communication skills, customer focussed, team-worker, who is a flexible, adaptable, problem solver and able to work systematically and with little direct supervision.
  • Ability to understand and articulate how the application of ICT technology impacts the Forces' Policing and business objectives and processes.
  • Ability to achieve significant outcomes through influence and persuasion rather than through direct line authority.


If you have not held residency in the UK for at least 12 months within the last 3 years, we will not be able to process an application from you.


If you have any questions about the job please email Tracy Ryder on .


To apply please send your CV together with a cover letter explaining your reasons for wanting to work with Thames Valley Police and why you feel you are suitable for the role in line with the job requirements to quoting reference 16744.


If you have any queries please contact People Services Recruitment Department on 0845 2 66 66 77 – Option 1 (internal 301 6500) quoting the job reference number.


The closing date for enquiries and receipt of completed applications is Sunday 5th April 2020.



Police Officers and Police Staff have access to a fantastic range of benefits, dependant on role, location and length of service. To view a full list of our benefits please click here


All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.

Thames Valley Police serves diverse communities; to truly reflect this, we are keen to recruit people from Black, Asian and other minority backgrounds. We value the knowledge and experiences that individuals bring from different cultures and welcome any contributions that can enhance the services we deliver to the public.

We believe in investing in all of our people, and run tailored Positive Action Initiatives to support our colleagues from underrepresented backgrounds in their personal and professional development, ensuring everyone has a level playing field to succeed, progress and feel fulfilled in their careers.

This opportunity is closed to applications.