Trainee Police Enquiry Centre Operator
The role
The Police Enquiry Centre is ready to deal with 999 and 101 calls from members of the public 24/7. Our officers need as much information as possible to deal with emergency situations and you’ll have the crucial task of dealing with callers and carefully recording the most important and relevant information. Our comprehensive training will equip you with the skills to be able to evaluate the urgency of the situation and to prioritise.
As part of your initial development you will have the opportunity to complete a vocational qualification in Police Service Communication and Initial investigation accredited by SFJ Awards.
The essentials
The successful candidate will be able to assess risk and control a situation in a calm and logical manner. You must be able to communicate with a diverse range of people and obtain crucial information, often in highly challenging situations. A good aptitude to navigate IT systems is essential along with a willingness to learn bespoke in house systems. Prior to interview you will be required to take an operator test which will include the ability to type 30 words per minute. Literacy is vital along with a good standard of education.
Benefits of working at TVP
• Competitive Pension Scheme.
• Generous Annual leave – minimum 24 days per annum rising to 29 days after 5 years.
• Childcare vouchers.
• Retail, Food and Leisure discounts.
• Performance related pay.
• On completion of the Skills for Justice qualification (SFJ) in 2nd year of service will result in pay uplift.
Part-Time /Flexible Shifts - minimum 25hours per week to be worked over 4 days
• Each shift will be at least 5 - 8 hours (can be longer)
• Sunday to Wednesday 15:00/16:00 to 23:00-01:00, Thursday to Saturday 15:00/16:00 to 23:00 or any hours up to 02:00 or full nights
• You will be required to work 3.5 weekends on, followed by 2.5 weekends off
• Initial training will be delivered on a full time basis during the first 11 weeks (plus 2 weeks full time crime training)
When you join Thames Valley Police, you’ll complete an electronic preference form. You can specify your preferred rest day (Monday to Friday); preferred start and finish times and preference of shift type e.g. earlies and nights. These preferences are taken into consideration when scheduling – however we cannot guarantee you will get all your shift choices, as the system works according to operational requirements. Please note:
If you have been interviewed and were unsuccessful for the Trainee Police Enquiry Centre Operator role you must wait six months prior to reapplying.
Please note that if your Trainee Police Enquiry Centre Operator application is successful, you will need to complete 12 months in the role of Trainee Police Centre Enquiry Operator before you can apply to become a Police Officer.
If you have any queries please contact People Services Recruitment Department on 0845 2 66 66 77 (internal 301 6500) or email RecruitmentStaffCM@thamesvalley.pnn.police.uk quoting reference 115703.
The closing date for enquiries and receipt of completed applications is Friday 31st March 2017.
Events: We recommend you come to one of our recruitment events at our Police Enquiry Centre in Kidlington. These are a fantastic opportunity to learn more about the role and ask any questions you might have. To find out more: http://www.thamesvalley.police.uk/joinus/joinus-police-enquiry-centre-officer.htm and to book your place at the event, please email: CR&EDRecruitmentEventKidlington@thamesvalley.pnn.police.uk
Thames Valley Police serves diverse communities. To enable us to truly reflect the communities we serve, we are keen to recruit people from Black, Asian and other minority backgrounds. You will need a wide range of skills and experiences which will enhance the services we deliver to the public including an understanding of cultural issues. If this is you, we want you to apply to join us.
At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.
Working Smart. You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.
Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be Supporting You.
Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.
Valuing Difference. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. Learn more about how we are Valuing Difference.
Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.
This opportunity is closed to applications.