Trainee Communications Operator - Abingdon
As a trainee communications operator you will need to be ready to deal with 999 and 101 calls from members of the public 24/7. Our officers need as much information as possible and you’ll have the crucial task of communicating with callers and carefully recording the details they relay. This role also includes managing radio talk groups, this means communicating with officers on the ground providing them with vital information in a timely manner. To do this you must be able to multi task and work under pressure.
As part of your initial development you will have the opportunity to complete a vocational qualification in Police Service Communication and Control accredited by SFJ Awards.
The essentials
The successful candidate will be able to assess risk and control a situation in a calm and logical manner. You must be able to communicate with a diverse range of people and obtain crucial information, often in highly challenging situations. A good aptitude to navigate IT systems is essential along with a willingness to learn bespoke in house systems. Prior to interview you will be required to take an operator test which will include the ability to type 30 words per minute. Literacy is vital along with a good standard of education.
Benefits of working at TVP
• Competitive Pension Scheme.
• Generous Annual leave – minimum 24 days per annum rising to 29 days after 5 years.
• Childcare vouchers.
• Retail, Food and Leisure discounts.
• Performance related pay.
• Completion of the Skills for Justice qualification (SFJ) in 2nd year of service will result in a promotion to the next salary band.
If you have been interviewed and were unsuccessful for the Trainee Communications Operator role you must wait six months prior to re-applying.
Please note that if your Trainee Communications Operator application is successful, you will need to complete 12 months in the role of Trainee Communications Operator before you can apply to become a Police Officer.
If you have any queries please contact People Services Recruitment on 0845 2 66 66 77 (internal 301 6500) or email RecruitmentStaffCM@thamesvalley.pnn.police.uk
The closing date for enquiries and receipt of completed applications is Friday 31st March 2017.
Thames Valley Police serves diverse communities. To enable us to truly reflect the communities we serve, we are keen to recruit people from Black, Asian and other minority backgrounds. You will need a wide range of skills and experiences which will enhance the services we deliver to the public including an understanding of cultural issues. If this is you, we want you to apply to join us.
At Thames Valley Police (TVP) we work together to protect our communities. Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.
Working Smart. You will be joining an organisation that strives to improve every day. In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce.
Supporting You. Your wellbeing and safety is at the heart of all we do. Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives. We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with. We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card. Learn more about how we will be Supporting You.
Developing You. We promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential.
Valuing Difference. We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference. Learn more about how we are Valuing Difference.
Vetting. All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.
This opportunity is closed to applications.