Administrative Support Assistant (Part Time, Fixed Term Contract/Secondment

Professional Standards Department
Kidlington
TVP Broad Band 2D
Band 2D, circa £21,330 per annum pro-rata, plus benefits.
Part Time- All roles are available for flexible working including job sharing and part-time unless there are legitimate operational / business reasons why this cannot be accommodated
Secondment/Fixed Term Contract

Part Time - 32 hours per week, 12 Month Fixed Term Contract/Secondment

In this role the successful candidate will be responsible for a quality co-ordinated investigation and response service on all communications received in relation to the service delivered by Thames Valley Police.  Duties will include receiving and assessing incoming mail, phone calls, e-mails and maintaining and inputting data on the database, responding to public queries and complaints, including identifying and researching reasons behind the complaints and tracking and chasing outstanding cases.

A good standard of education is required with excellent literacy and numeric skills.  Recent experience of working with computer applications is required, including databases and Microsoft Office applications with a willingness to learn new programmes.  Excellent written and oral communication skills are required with the ability to communicate at all levels of the organisation and externally with the public or partner agencies.  Good organisational skills are essential with the ability to work under pressure and meet deadlines whilst using your own initiative.

If you are a permanent member of staff applying for this role, please note it will be offered on a secondment basis. Important: All secondments are assumed supported and that your line manager and Head of Department/Commander or Deputy are aware of your intention to apply. If the secondment is not supported then a strong business rationale must be sent to recruitmentpolicestaff@thamesvalley.police.uk quoting the reference number for the role. 

Please note: Shift allowance, on-call or other job related allowances from the previous role will not be protected unless they are attached to the new role for the duration of the secondment. 

As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 24 days annual leave per annum, pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. To view a full list of our benefits, please click the below link.

If you have any queries please contact the Recruitment Team at RecruitmentPoliceStaff@thamesvalley.police.uk quoting reference 19810. We will endeavour to respond to your query as quickly as possible.

Please use Google Chrome when completing your application, wherever possible, as this will enhance performance.

The closing date for enquiries and receipt of completed applications is Sunday 26th March 2023

At Thames Valley Police (TVP) we work together to protect our communities.  Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission.  As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.

Working Smart.  You will be joining an organisation that strives to improve every day.  In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce. 

Supporting You.  Your wellbeing and safety is at the heart of all we do.  Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives.  We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with.  We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card.  Learn more about how we will be Supporting You.

Developing YouWe promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential. 

Valuing Difference.  We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference.  Learn more about how we are Valuing Difference.    

Vetting.  All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.

This opportunity is closed to applications.