Emergency Service Contact Handler Transferee (999/101 Call Handler)

Contact Management
Abingdon, Kidlington, Milton Keynes
TVP Broad Band 2E
Band 2E circa £29,064 per annum pro rata INCLUSIVE of 33.5% shift allowance. Progression based on performance, plus benefits .
Full & Part Time
Permanent

Do you have recent experience of an emergency service contact handling environment where you regularly interact with individuals of all ages? If so Thames Valley Police are looking to recruit you to join the fast-paced world of the Contact Management Centre or Control Room.

You must have recent experience of an emergency service contact handling environment (through working for an Ambulance Service, Fire Service, Police Service or the Maritime and Coastguard Agency) or have significant experience of responding to emergency service incidents which have been referred from an emergency service contact centre e.g. role of Police Officer, Special Constable Paramedic, Fire Fighter.  

As an Emergency Service Contact Handler Transferee you will deal with 999 and 101 calls from members of the public in one of our contact centres, which operate 24 hours a day, 365 days of the year. As the first point of contact to all incoming calls you will need to reassure the caller whilst gathering as much information as possible, to help our Police Officers deal with emergency situations and make your neighbourhood safer.


You will receive structured on and off the job training, personalised tutoring and all the encouragement and support you need through our training programme. This will result in you being able to appropriately respond to incoming calls and evaluate the urgency of an incident in what can be a life critical situation. On successful completion of the program you will be confirmed in post and receive an increase in pay. 

The Essentials

A successful candidate will be resilient, reliable and able to cope in a pressured environment with the ability to remain calm in a variety of situations. You must be able to use your own initiative and professional judgement to solve problems and identify risk and vulnerability. An ability to listen and question effectively, consider options for actions, and respond appropriately and sensitively to requests for information or assistance is also essential. You must have recent experience of working in a computerised environment, with an aptitude to navigate multiple IT systems. Prior to interview you will be required to take an operator test which will include the ability to type 28 words per minute.

You will be subject to ongoing evaluation and will need to make reasonable progress throughout your training in order to be appointed to a permanent position

Providing you are over the age of 18 we encourage applications from all age groups and demographics. 

Part-Time /Flexible Shifts are available, however the initial training will be delivered on full time hour’s basis for a short period of time and be held in Kidlington.

If you have any queries please contact People Services Recruitment Department on 0845 2 66 66 77 (internal 301 6500) or email RecruitmentStaffCM@thamesvalley.pnn.police.uk quoting reference 999.


We will be advertising on a rolling recruitment basis and should you be successful you will be placed into the next available intake.

If you do not have any previous emergency services contact centre experience, please complete the Trainee Contact Management Centre Officer or Trainee Police Controller application form on our website.

Due to the 24/7 fully rotational shift pattern you must have the capability to travel to different locations across the Force as public transport may not be available or suitable at these times.


Please note that recruitment is currently open, but there will be a delay in offering a start date due to COVID19.

At Thames Valley Police (TVP) we work together to protect our communities.  Whether as an officer, staff member or volunteer, you will make a difference and play an important role in helping achieve our mission.  As you take on a role with pride and confidence, you will be supported, developed and valued, ensuring you can be at your best in the service of our communities. Learn more About Us.

Working Smart.  You will be joining an organisation that strives to improve every day.  In the post-pandemic era this means changing the way we work and deliver our services, which brings a number of benefits including a more flexible and capable workforce. 

Supporting You.  Your wellbeing and safety is at the heart of all we do.  Whilst you are doing the work that matters, we’ll be supporting you via a wide range of Wellbeing services, partnerships and initiatives.  We have a number of active staff support networks and buddy schemes which you will have access to and can be involved with.  We also offer a comprehensive range of benefits and discount schemes, some provided directly by the organisation and others via partnerships including Blue Light card.  Learn more about how we will be Supporting You.

Developing YouWe promote a culture where your continuous professional development and learning is actively encouraged and where people have the opportunity, and responsibility, to achieve their full potential. 

Valuing Difference.  We are committed to building a workforce that better reflects the communities we serve and an inclusive culture that not only values, but finds strength in difference.  Learn more about how we are Valuing Difference.    

Vetting.  All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case by case basis.

This opportunity is closed to applications.